Clubhouse

New Room Added to Clubhouse -- Survey Room

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Submitted by FIA on Wed, 03/04/2009 - 10:00am.

We have even more news to bring you following this morning's extended maintenance.  A new room has been added to the Clubhouse.  It's called the Survey Room, and every five minutes a new survey pops up for the Webkinz in the room to answer.  So far the questions have been things like "What is your favorite type of fruit?" and, unlike the surveys in the Newspaper, you do NOT get $50 KC for answering a question.  However, just like any other room in the Clubhouse, you can still relax on the couch and chat with your friends.  As of now, the Survey Room is only available in the KinzChat Plus area of the Clubhouse.

 

 

 

Thank you to WI members DramaQueen and JulieBear01 for letting the staff know about this new feature!

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Ganz Expands Clubhouse "Kinz Chat PLUS" Rules

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Submitted by FIA on Wed, 04/29/2009 - 10:42pm.
 
As many of our members have noticed, a new "Rule Page" has been added to the Kinz Chat PLUS section of the Webkinz World Clubhouse.  In what appears to be an attempt to clarify what is and what is not acceptable behavior in the Clubhouse, Ganz has expanded on the rules.  This new rule page deals with such topics as: 
 
  • Always Protect Your Identity
  • Always Respect Others
  • No Inappropriate Behavior
  • Kinz Chat PLUS Banning
  • Reporting Other Members
  • Your Account is Your Responsiblity
 
Anyone who wishes to participate in the Kinz Chat PLUS section of the Clubhouse must agree to the rules Ganz has put in place.  Anyone who fails to follow those rules can have KC+ blocked from their account.

Virus Warning Appears for Some Clubhouse Visitors

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Submitted by FIA on Thu, 05/14/2009 - 11:52am.
 
Immediately following yesterday's Webkinz maintenance, during which new features and items were added to Webkinz World, here on Webkinz Insider we started getting reports of there being a problem with the Webkinz Clubhouse.  Some members are posting that when they attempt to visit the Clubhouse their anti-virus programs are popping up with a warning.  Thank you to Webkinz Insider member sunnybunny for this picture from her account.
 
Although Ganz has not issued an official statement regarding this problem, the information our members are getting from Customer Service Reps at Ganz is that Webkinz World does not have a virus and that the players' systems are fine.  The Reps are indicating that the anti-virus program is "not compatible" with the Clubhouse programming and they are suggesting that players with this problem turn off their anti-virus programs to visit the Clubhouse.  One Rep told WI member kellyschrvr, "Disable your anti-virus.  I assure you nothing is on Webkinz that will infect your computer."
 
We here at Webkinz Insider would like to caution everyone against turning off your anti-virus program.  Your anti-virus software is your best protection against all sorts of viruses that exist on the internet.  Turning off your anti-virus software in any situation puts your computer at risk.  For those of you who really want to visit the Clubhouse and can't get past the virus warning, we suggest you take your pet on Vacation and visit the Coral Cove clubhouse.  So far we have not received any reports of virus pop-ups appearing for players in that area.

Update on Clubhouse "Virus Warning"

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Submitted by FIA on Sat, 05/16/2009 - 12:16pm.
We brought you news earlier this week that many of our members were reporting that they were getting a virus warning when they attempted to enter the Clubhouse (see story HERE).  Today we are pleased to report that whatever was causing some anti-virus programs to pop up with this warning appears to have been fixed.  Although there still has not been any official word from Ganz on this matter, members who had been blocked from entering the Clubhouse by their anti-virus programs are no longer having a problem.  At this point we still don't know exactly what was causing the "virus warning" on some systems, but based on the reports we are getting from our members, it looks like it is safe to visit the Clubhouse. 

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Doug the Dog formally introduced to Webkinz World

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Submitted by Dixiecup on Thu, 05/28/2009 - 7:03am.
During the course of the night we have had an unscheduled maintenance which has brought about a few changes. If you are a Deluxe Member, you will receive a Deluxe Member badge for your widgets.
 
 
 
The Trading Card Challenge has been re-introduced into the Tournament Arena and On the front page we see a picture of Arte's Best Friend, Doug the dog.
 
 
Are you looking for Doug?  Or, do you know where he is now?
Check out our "Doug Tracking Thread" (click HERE) for the latest info.
 
 read more »

WARNING: Major Glitch With New Gem Trade Feature -- Update - Ganz Fixed it!

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Submitted by FIA on Thu, 05/28/2009 - 12:56pm.
 
As our members are scrambling to figure out exactly how the new Gem Exchange feature works, a disturbing trend has been discovered.  During the trade, Doug asks if you would like to trade "one" of a particular gem for a prize.  If you say yes, he will remove all of that type of gem from your collection.  For example, if he asks you for a Pearl Egg and you have 10 in your collection, he will take all 10 gems, leaving you with none.
 
Hopefully Ganz will fix this glitch very soon.  (ed: Ganz is currently working on the fix) In the meantime, if you have extra gems in your box that you don't want Doug to steal, we recommend not trying to trade with him until this issue is resolved.  Although there have been rumors about some fantastic prizes that may be available from Doug in the future, so far the only prize he has given to anyone is a Rocky Road Ice Cream Cone.  That one food item certainly isn't worth having extra gems taken out of your collection.
 
To learn more about this feature, and to see pictures of Doug in action,
please check out kellyschrvr's "Doug Hunt Thread" located HERE.
 
 
UPDATE : We have just received official word from Ganz that they are aware and working on the issue with Doug taking all of the gems.  Their goal is to have the fix implemented by the end of the day.  Until it is fixed, they've stopped Doug from appearing in Webkinz World.
 
UPDATE 2 : Doug has been fixed and will be re-introduced to the Clubhouse today, May 29th.  All gems will be returned to users by Tuesday, June 2nd.

Ganz Confirms -- Doug the Dog Rehabilitated -- Returns to Webkinz Clubhouse Today!

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Submitted by Justin on Fri, 05/29/2009 - 5:56am.
Webkinz Doug the DogAfter an intense rehabilitation program at Ganz Headquarters in Toronto, Doug the Dog has been cleared to re-enter the Clubhouse today, May 29, 2009! For those that aren't aware, allegations were raised that Doug was stealing extra gems from Webkinz World users yesterday. 
 
Taking no chances, authorities at Ganz decided to apprehend the suspect and brought him in for questioning.  After a few hours of interrogation, Doug confessed to stealing the gems, adding, "I knew it was wrong, but I couldn't control myself.  It was almost like someone had programmed me to do it!"
 
Ganz subjected Doug to a series of ethical tests and determined late last night that he was fully rehabilitated and ready to resume Gem Trading in the Webkinz Clubhouse.  Doug was reportedly too exhausted and opted to get a good night's rest, returning to the Clubhouse sometime today.  Keep an eye out for him in the Collector's Room in the Webkinz Clubhouse, as users around the world report that this is the only room Doug enters.  Visit the Doug Tracking Thread in our forum.
 
Thankfully, Ganz was able to recover all of the stolen gems before Doug could sell them back to Arte in the Curio Shop.  Doug has supplied Ganz with his transaction log of all the gem trades from yesterday and all gems (including the one you were supposed to give to Doug) will be returned to Webkinz World members by the end of the day on Tuesday, June 2nd.

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Doug Returns to the Clubhouse, Continues to Steal Gems

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Submitted by FIA on Fri, 05/29/2009 - 11:34am.
 
Despite Ganz' assurances that the problem with Doug stealing gems had been corrected, it appears he has returned to his old ways.  On the Webkinz Newz this morning Ganz announced "We have fixed this issue", but so far this morning, every WI member who has reported on meeting up with Doug in the Clubhouse has had more gems removed from their collections than Doug said he was taking.
 
One WI member contacted Webkinz Customer Service this morning and had this to report:
 
I explained to the Rep that Doug was still "stealing" gems.  She told me that the programmers were aware of the problem and that they were working on fixing it now.  She said that they expected to have the feature working the way it should sometime next week.  I asked her why Ganz had announced that it had been fixed, and she wanted to know where I had read that.  I pulled up the Webkinz Newz page and read it to her word for word.  She was surprised that the announcement had been posted when her information was that it hadn't been fixed.  I asked her why Doug was even in the Clubhouse if it hadn't been fixed.  She said she didn't know, but assured me that she would look into both of those issues.
 
So, if you encounter Doug in the Clubhouse today, our advice is that you don't trade with him.  He's giving out a new prize today, Rocky Candy, but this food item still isn't worth the extra gems he is taking.
 
UPDATE (Friday evening):  Webkinz Insider member kellyschrvr spoke with a Rep at Ganz who told her that the programmers are working on the problem with Doug.  He said that they have removed Doug from the Clubhouse and that Doug will not return to the Clubhouse until the programmers have fixed the glitch, perhaps sometime next week at the earliest.  He also said that everyone who had gems stolen should get all of their gems back by closing time on June 2nd.  

Ganz Gives Doug Another Chance, So Far, Reports Are Good

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Submitted by FIA on Fri, 05/29/2009 - 8:34pm.
 
We are pleased to report that the programming glitches plaguing "Doug the Dog" and his new "Gem Trade" feature appear to have been fixed.  Earlier this evening, members started noticing that Doug had been let loose in the Clubhouse again and, more importantly, that he was no longer stealing extra gems.  They also discovered that after you visit Doug with one pet, you can change pets and visit him again, and again, getting extra prizes.  Each pet can visit Doug once per day.
 
So far, Doug has only asked members for "common gems", and he has only awarded two food prizes.  Pets visiting him for the first time are getting a Rocky Road Ice Cream Cone, and pets visiting him a second time are getting Rocky Candy.  There are rumors about more prizes that will be available in the future, but at this point, we don't know what has to be done to convince Doug to trade them.
 
As far as the gems Doug has "stolen" over the past two days, Ganz has officially announced that they will all be returned by 5pm on Tuesday, June 2nd.
 
If you need some help finding Doug, or if you have questions about exactly how this new feature works, please visit the "Doug Tracking Thread" in our forum.  Skip to the very end of the thread for Doug's location.

Doug the Dog Report: Six Days of Prizes, "Stolen" Gems Still Missing

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Submitted by FIA on Tue, 06/02/2009 - 10:08pm.
 
It has been a long week for Doug the Dog, trading for Gems in the Clubhouse.  And, although the gems "stolen" from players in the first two days have not yet been returned, reports are that Doug is starting to give out some cool prizes to players who have traded with him on multiple days.  
 
On the first day a player trades with Doug, he gives out a Rocky Road Ice Cream Cone.  On the second day the player trades with the same pet, he gives out another food item, Rocky Candy.  On the third day, a Sparkling Gem Belt.  On the fourth day, a Mining Helmet.  On the fifth day, a Mining Suit.  And, on the sixth day, Doug's Signed Picture.  More prizes are expected in the coming days.
 
Remember, Doug moves around in the Clubhouse during the day, appearing for just one hour in each of the colored zones.  If you need help finding Doug, or if you just want to learn more about this new feature, check out our Doug Tracking Thread.  Go to the very end of the thread for Doug's current location.

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