Pet Adoptions

Ganz has announced the Webkinz Phoenix will be for sale at the Webkinz eStore (www.webkinzestore.com) on Wednesday, February 25th.  This is the first time the Phoenix will have ever been available for sale.

UPDATE:  The Purple Floral Fox and Elephant Charm Code are also for sale.

UPDATE:  Congratulations to Webkinz Insider member EXOTERIC on her adoption of "Prometheus", the Webkinz Phoenix.  The Pet Specific Item for the Phoenix is the Pyre Nest Bed and the Pet Special Food is  Papyrus Papayus.

A number of our users have been experiencing an account login glitch for most of the day on some of their accounts.  We are piecing together the information and it appears that they all have one thing in common -- they adopted new Webkinz this morning on the problem accounts.

The staff here at Webkinz Insider noticed that Webkinz World went back down for maintenance shortly after coming back online this morning, which may be the root cause for the glitch that these users are experiencing.  Customer service informed one of our users, dragonfly64, that adopting a pet during this time between maintenance periods caused the issue on her account.

The login glitch has very specific symptoms: Webkinz World allows you to log in and loads your pets and dock, then it gives you the following message and logs you out (thanks to CHRISBILL for the screenshot below).

If you are experiencing this issue, you may need to call Customer Service in order to have them remove the newly-adopted pets from your account so that you can adopt them again.

We wish we had better news to bring you on this topic, but unfortunately, it looks like the adoption glitch has not been corrected in Webkinz World.  Although we have been getting a handful of reports from members who have been able to process a successful adoptions today, the majority of the reports we have been getting are from members who are totally locked out of their accounts.  Although Ganz has not yet made a public statement to let customers know what is going on, most of the customer service representatives are advising callers to not adopt any new animals right now.  Webkinz Insider member CHRISBILL had the following conversation with a Ganz customer service representative moments ago:

"I was adopting my second pet for the day...and I got locked out again. I called the Tech and she said they were still having problems with adoptions and DO NOT adopt any pets AT ALL [because] there will be no one in the office all weekend but try on Monday when there will be someone in the office. So if you adopt a pet after reading this you take the risk of NOT getting into your account at all over the weekend. She had to reset mine and I can't log into my account until tomorrow morning. If it gets stuck you better call today or you won't be getting in until Monday...The phone number to call is 1-866-932-5469. DO NOT push the #2 option. Push the 0 (ZERO) and keep pushing the 0 (ZERO) until you get a human."  --CHRISBILL

Telephone: 1-866-WEBKINZ * 1-866-932-5469

TUESDAY

It's a new day and everyone wants to know if we have any news on the glitches affecting Webkinz World.  Unfortunately, we don't have any new information to offer, but here is a summary of what we do know.

Adoption Glitch:  As recently as this morning we have been getting reports of some members adopting Webkinz without any problem and some reports of members being totally locked out of their accounts following an adoption.  We have also been getting reports of members processing one successful adoption only to be locked out after a second adoption.  The glitch appears to be totally random and there doesn't seem to be any way to predict if your account will be affected.  If you are totally locked out of your account following an adoption, you must contact Ganz to have your account reset.  

H/H/H Glitch:  The points are still dropping and no one knows why.  From what we have been able to piece together from the statements made by Ganz customer service representatives, the drop is related to a new feature that was added to Webkinz World a few weeks ago.  The way it appears the feature is supposed to work is for every day you don't log on to your account, the H/H/H points on your account will go down by a small amount.  What no one has been able to figure out is why some accounts have had a dramatic drop in H/H/H points, even with the account holders logging on every day, and why other accounts haven't been affected at all.  If your account is one of those hit by a large and unexplained drop in points, please contact Ganz to let them know.

Ganz Customer Service:  1-866-932-5469 ext 6848 and leave a message. We have been assured by Ganz that you WILL get a call back.

Those of you who are unable to call Ganz can contact them using the Customer Service section on the Webkinz website.  Go to  http://customerservice.webkinz.com/cs/us_en/em.php  and select "Did you see a totally different error message?" 

Hopefully Ganz will make an official statement regarding these glitches soon and clear up the confusion.

Congratulations to Webkinz Insider member splish-splash on his adoption of Vanilla Ice the Webkinz Arctic Fox.  Here you can the Fox standing next to his Pet specific item, the Frozen Tundra Treadmill.  The Pet Special Food for the Arctic Fox is Winter Snow Crepes.  

From what we understand, Hallmark has signed an agreement with Ganz giving them exclusive rights to sell the Arctic Fox at their stores for the first sixty days of the Fox's release.  Starting this Summer, other Webkinz retailers will have the option of carrying the Arctic Fox in their stores.  Reports are that the Arctic Fox is scheduled for official release at Hallmark stores tomorrow, March 19th.