WI NEWS: Policy Change on Information Verification
Submitted by Justin on Fri, 09/12/2008 - 2:21pm.
Over the past year and a half, the staff here at Webkinz Insider has taken great pride in only bringing you confirmed breaking news. As you may have noticed, in the past two days we have had to retract news shortly after it was reported because it was not correct. We are just as disappointed as you all are and we will be making some immediate changes.
We have come to the determination that the Customer Service Reps, and even the Customer Service Managers, at Ganz are generally truthful, but frequently misinformed. As a result, we will no longer consider independent verification from two or more Reps to be a valid source.
It saddens us to have to make a move like this, but the past two days have made it clear that we do not have any choice. The end result may be that we bring you new stories later than we may have otherwise because of the extra time the verification will take, but we think it will be worth it.