News: Ganz Responds to Recent Webkinz World Technical Issues

Ganz has issued a formal response to the technical issues that have occurred over the past few days.  This information came directly from Ganz.com:

Recent Technical issues—Ganz responds

Over the past week, technical difficulties have reduced the level of service of Webkinz.com below acceptable levels. We would like to take this opportunity to apologize for these issues and tell you what we will be doing for all of our great members who were inconvenienced over the holidays.

Our main problem was a technical issue which impacted the Adoption Centre leaving some of our newest members stuck in the adoption process. If this problem has affected you, please know that we are currently in the process of fixing all stuck accounts. This process is running day and night, and we expect all of the affected accounts to be fixed over the next few days. When your account is fixed you will be able to complete your adoption and begin enjoying everything Webkinz World has to offer. If you have contacted Customer Service about a new account, you will receive an email when your account is ready (note: some of these emails were sent blank – if you received a blank email, check your account, it has been fixed).

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