Lately in our
Webkinz Insider forum, we've seen scattered reports of members receiving Caring Valley tags with unusable sample codes on them. As these reports have increased and we now have images of the faulty codes, we solicited Ganz for information on what these users should do to get new, working codes.
If you receive one of the faulty Caring Valley tags, which will contain the word "SAMPLE" plus a number after it, you should mail the tag directly to Ganz at the following address:
Ganz
Attn: Webkinz Customer Service - Tag Issue
One Pearce Rd.
Woodbridge, Ont.
L4L 3T2
Simply include the tag, the store purchased at, and an email address at which Ganz can send the new code.
According to Ganz, these tags are part of the quality assurance program and appropriate parties have been notified of the issue.