Written by Justin, on October 3, 2007

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Ganz was fully aware of the issues that many people were having when adopting the Webkinz Frog, this month's Webkinz Pet of the Month. Many people across our forum reported issues of not receiving the loot bags and Ganz corrected this issue during the nightly update last night (October 2nd). This fix created another glitch where some who activated these Webkinz Frogs for the Pet of the Month exclusives ended up losing most or all of their Kinz Cash!

Ganz contacted Webkinz Insider this morning and gave us an update on the issue and asked for our assistance in collecting the names of people who had lost Kinz Cash so they could prevent it from happening again.

At around 3:30pm Kinz Time, Ganz informed us that all users missing Kinz Cash from last night's update have had it fully restored, and have also been given an extra 2,000 Kinz Cash.

Ganz has told us that they are very sorry for the mistake and are quite upset with what happened, as well. Ganz has also informed us that they are implementing preventative measures so that this doesn't happen in the future and they thank all of you for your understanding!

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