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Old 01-08-2014, 07:09 PM   #1
ebkinz. EX-cellent!
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Default Need update for "Contact Ganz" Wiki Page

Don't know if this is the right place to put this, but the Contact Ganz page of the wiki needs an update to the "contact by telephone" section.

I don't know if they just get so many calls on WW problems that they don't want to take them any more or if the WW is doing that badly that they need to cut areas, but there is apparently no longer any telephone call center for the Webkinz World side of the Ganz business.

Just tried to call the...

Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469

...as listed on the "Contact Ganz" wiki page and got a voice message saying if we have any Webkinz World issues, we need to send it to them via e-mail.
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Old 01-08-2014, 07:50 PM   #2
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Default Re: Need update for "Contact Ganz" Wiki Page

I've called them before and I know that and that it has to be between 9am - 5pm EST, so if you only just called perhaps that is the why you're getting a voice message. If it truly is disconnected, the Ganz eStore also has a phone number so maybe they could help you there. I hope that this isn't the case because it's so much easier to deal with an issue over the phone than over email when they may not even respond. Good luck!
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Old 01-13-2014, 08:31 AM   #3
ebkinz. EX-cellent!
Webkinz :)
 
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Default Re: Need update for "Contact Ganz" Wiki Page

Yeah. I've called them before, too. (several times at that) From what I recall, all the other times I called, I'd either gotten a representative or a msg saying to call back during operating hours. The last time I called, no mention of any kind to call back when they're open, went straight to "send us an e-mail".
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