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At least 1 1/2 weeks ago, my collie bone went missing when I tried to put it in my garden. So my mom called GANZ, and no response. About 4 days later, she called again, Still no response. Then she emailed them, and STILL no response. What should we do?
It takes a while, there are so many people with problems. We e-mailed Ganz Jan 1st about my sons pet of the month that he couldn't adopt, it said the code was used. They called yesterday to "resolve it". The lil retriever still does not work, but they gave him a free code for a frog. I hope he still gets his potm goody bag when the adoption goes through. Be patient, they are very nice when they eventually call.
There have been a lot of people calling and e-mailing lately though. The last time I had to contact them, it was only a few days until they responded. They usually are very good about it. Sometimes when something disappears from a room, I wait, and usually in a day or two, it comes back.
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