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Old 01-30-2008, 02:52 PM   #1
Webkinz :)
webkinzmommy13 will become famous soon enough

Default Wierd problem...please help!!!

o.k,. here it goes

my trophy and a cookbook can't be moved any longer...I try and each time i try to remove it or move them the animal will move over to it and it won't work. Has this happened to anyone?

A fix???


Also, what the heck is wrong with titles for room? I can't do any titles.



thanks!
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Old 01-30-2008, 02:55 PM   #2
Pincake is
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cindycat101 is a jewel in the roughcindycat101 is a jewel in the rough

Default Re: Wierd problem...please help!!!

Webkinz is improving their dictionary. I was fordec to name by St. Bernard' room "Lil Kinz".

The glitch with the item is when webkinz doesn't "see" that that item is there. This has happened to me before and IDK why.
cindycat101 is offline Female
Old 01-30-2008, 02:57 PM   #3
Webkinz :)
luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!

Default Re: Wierd problem...please help!!!

View Post Originally Posted by webkinzmommy13
o.k,. here it goes

my trophy and a cookbook can't be moved any longer...I try and each time i try to remove it or move them the animal will move over to it and it won't work. Has this happened to anyone?

A fix???


Also, what the heck is wrong with titles for room? I can't do any titles.



thanks!
Your items are just stuck. It happens.

You can try logging out, clearing your cache, and logging back in again.

If that doesn't work, wait a day or so, then see if the items become unstuck.

If none of that helps, you might need to contact GANZ: support@webkinz.com 1-800-932-5469.


I have about six items stuck in my house-----for several months!!!! I just haven't bothered to call GANZ yet.

good luck!
luvwebbies is offline Female
Old 01-30-2008, 02:58 PM   #4
idk my bff jill?
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mintacea is a jewel in the roughmintacea is a jewel in the rough

Default Re: Wierd problem...please help!!!

Well,about the rooms,Cindycat101 is right.It'll be over soon.In the meantime just rename the rooms with something very simple.If it's one of my pet's rooms,I just type the type of pet.Like CHIHUAHUA ROOM,or TURTLE ROOM.
mintacea is offline Female
Old 01-30-2008, 02:59 PM   #5
Huskfan
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webkinzgirl24's Avatar
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Default Re: Wierd problem...please help!!!

Make sure your bar by the magnify glass says walk instead of edit. Then you should be able to move it any where you want. Hope this helps.
webkinzgirl24 is offline Female
Old 01-30-2008, 03:00 PM   #6
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Default Re: Wierd problem...please help!!!

Many times the stuck item can fix itself by logging out & back in again. Sometimes you have to wait for the nightly maintenance. You can also try clearing your cache. If all else fails, in the Customer Suppot Section on the WW home page, browse around till you find a topic for Stuck Items. There is a form you can fill out and send to them with the info.
kayembee is offline Female
Old 01-30-2008, 03:01 PM   #7
Pincake is
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cindycat101 is a jewel in the roughcindycat101 is a jewel in the rough

Default Re: Wierd problem...please help!!!

Exactly mintacea. I am currently naming my rooms after the species of my pets.

Some don't work though, like St. Bernard.
cindycat101 is offline Female
Old 01-30-2008, 03:06 PM   #8
Webkinz :)
webkinzmommy13 will become famous soon enough

Default Re: Wierd problem...please help!!!

Thanks you guys so much...
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Old 01-30-2008, 03:08 PM   #9
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Default Re: Wierd problem...please help!!!

Of course, your items are stuck! Contact Ganz (r). Also, Webkinz is correcting their dictionary (for rooms and KINZchat PLUS).

~MysticMist~
MysticMist is offline Male
Old 01-30-2008, 04:27 PM   #10
2222r
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Default Re: Wierd problem...please help!!!

Well,it is either a ghost item or ganz has another glitch.
2222r is offline Female
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