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Old 02-26-2008, 05:16 PM   #1
Tale as old as time♥
Gift Guru
 
SaddleClub's Avatar
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame

Default What happened??

My brother just adopted his Kangaroo and opened his extra gift box. This was what was inside:

Click the image to open in full size.

Nothing! And there's nothing in his dock. Does anyone know why this happened or how he can get something?

♥SaddleClub♥
SaddleClub is offline Female
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Old 02-26-2008, 05:23 PM   #2
allykat1234
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Default Re: What happened??

I have an idea call Ganz and tell them what happened it is not anything u did and i have heard this before saddleclub good luck
Old 02-26-2008, 05:38 PM   #3
LovePuppy101
Guest

Default Re: What happened??

I would say to call or e-mail ganz, that is very strange! I hope you get it fixed! I hope I helped!
Old 02-26-2008, 05:42 PM   #4
Jenninkanata
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Default Re: What happened??

Call them talk to Jeff at
18669325469 ext 5469

Canuckangel had the same problem and then called him and he gave her the missing exclusive that was suppose to be in the box that was empty.

I know their customer service is way off But when I have talked to Jeff to fix a problem I am 100% satisfied with it I too hate to wait 45 days for them to get back to me

especially when its probs on my kids account as they are young and have no patience LOL

Jenn


View Post Originally Posted by SaddleClub
My brother just adopted his Kangaroo and opened his extra gift box. This was what was inside:

Click the image to open in full size.

Nothing! And there's nothing in his dock. Does anyone know why this happened or how he can get something?

♥SaddleClub♥
Jenninkanata is offline
Old 02-26-2008, 06:01 PM   #5
Tale as old as time♥
Gift Guru
 
SaddleClub's Avatar
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame

Default Re: What happened??

View Post Originally Posted by Jenninkanata
Call them talk to Jeff at
18669325469 ext 5469

Canuckangel had the same problem and then called him and he gave her the missing exclusive that was suppose to be in the box that was empty.

I know their customer service is way off But when I have talked to Jeff to fix a problem I am 100% satisfied with it I too hate to wait 45 days for them to get back to me

especially when its probs on my kids account as they are young and have no patience LOL

Jenn
My mom tried calling that number and said you need a customer service code. That number is if they sent you an e-mail and told you to call.

♥SaddleClub♥
SaddleClub is offline Female
Old 02-26-2008, 06:03 PM   #6
LovePuppy101
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Default Re: What happened??

I would tell you if I knew the phone number, Sorry!
Old 02-26-2008, 06:05 PM   #7
kateygma is now a
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Default Re: What happened??

You have to call 1-866-webkinz and wait until the end then push 0 for operator and hopefully then you can leave a call back number with the problems.
katey3007 is offline
Old 02-26-2008, 06:33 PM   #8
Tale as old as time♥
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SaddleClub's Avatar
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame
SaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of FameSaddleClub has a star on the WI Walk of Fame

Default Re: What happened??

View Post Originally Posted by katey3007
You have to call 1-866-webkinz and wait until the end then push 0 for operator and hopefully then you can leave a call back number with the problems.
I'll ask my mom to try. Hope it works!

♥SaddleClub♥
SaddleClub is offline Female
Old 02-26-2008, 06:48 PM   #9
LovePuppy101
Guest

Default Re: What happened??

I hope it works for you too!
Old 02-26-2008, 06:49 PM   #10
24ADK
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Default Re: What happened??

omg! call ganz immediately!!!!
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