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Old 10-08-2007, 05:49 PM   #41
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Default Re: is webkinz not loading for anyone else?

1-866-webkinz is what i dialed, then hit 0 for operator and left a message

it sounds like yours is a different problem than the one that was just for this weekend... definitely call them!
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Old 10-09-2007, 06:52 AM   #42
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Default Re: is webkinz not loading for anyone else?

View Post Originally Posted by Momma
1-866-webkinz is what i dialed, then hit 0 for operator and left a message

it sounds like yours is a different problem than the one that was just for this weekend... definitely call them!
Thank you, I will call right now.
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Old 10-10-2007, 10:36 PM   #43
hotwirerob
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Default Re: is webkinz not loading for anyone else?

Hey Shannon, do you get the blank screen right after you click on the "Log In" button? One of my computers does that but the other works fine. Let me know. -Rob
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Old 10-10-2007, 10:42 PM   #44
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Default Re: is webkinz not loading for anyone else?

It's been bringing me to a blank green screen a lot tonight. I tried other account and it worked fine. I don't know what is going on.
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Old 10-10-2007, 11:09 PM   #45
geminilouise
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Default Re: is webkinz not loading for anyone else?

View Post Originally Posted by hotwirerob
Hey Shannon, do you get the blank screen right after you click on the "Log In" button? One of my computers does that but the other works fine. Let me know. -Rob
Hey, same here! older dell computer just won't load Wekinz anymore. my kids are so mad. we are all four sharing my lap top, and it is causing fights! I think I will call that number. I just don't understand why it used to work, and now doesn't. My kids are starting to loose some interest in Webkinz because of it.

ok folks, I called and left a message, lets all let each other know if anyone actually calls us back from Ganz, ok?

Last edited by geminilouise; 10-10-2007 at 11:09 PM.. Reason: Automerged Doublepost
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Old 10-10-2007, 11:14 PM   #46
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Default Re: is webkinz not loading for anyone else?

I'm not sure, but for me right now I can't do any classes at the Kinzville Acadamy for some reason.
Old 10-11-2007, 08:54 AM   #47
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Default Re: is webkinz not loading for anyone else?

I have been trying to figure out what is causing the problem. It only happens with IE. Netscape works fine. I've tried reinstalling IE and Adobe flash but to no avail. I'll keep working on it and let WI know if I discover anything.

To all of you that are having problems with getting a blank white screen after clicking the "Log In" button... Try uninstalling Real Player. This worked for my computer. It may work for yours.

I have not been able to determine WHY it interferes, but it does.

Let me know if this works for you.

Last edited by hotwirerob; 10-11-2007 at 08:54 AM.. Reason: Automerged Doublepost
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Old 10-11-2007, 12:25 PM   #48
Lil Kinz
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Default Re: is webkinz not loading for anyone else?

OK guys, this is the deal...Webkinz called me back and had me load firefox browser. I am back on WW, YEAH! This is the problem, Microsoft's updates has a bug that causes a clash with ActiveX and IE in WW. Microsoft is aware of the problem and in the process of fixing it but, could be awhile. It will be fixed in a future update, we won't know when, will just have to check every so often. Thanks for everyones help! I hope this helps anyone out there that comes across this problem. Just try another browser (tech said, aol, firefox, ect...he likes firefox best)
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Old 10-11-2007, 12:41 PM   #49
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Default Re: is webkinz not loading for anyone else?

I was beginning to think it was an isolated incident because WKW has been extremely slow to respond since it was back up and running after maintenance. I'm usually online then as it is 10pm here when WKW is back up!

I re-booted my machine and emptied the cache as well to no avail.

I got up at 6am (which was 30 mins ago) to get a few jukeboxes for my children and it has taken me well over 20 minutes, when I anticipated would normally take a few minutes.

After finally getting the jukeboxes and deciding it was safer to put them in a room instead of the dock, that exercise took me 12 minutes!

I hope this isn't the speed of service on WKW today. It's Friday here and my kids are excited to play here after school.

View Post Originally Posted by shartz013
OK guys, this is the deal...Webkinz called me back and had me load firefox browser. I am back on WW, YEAH! This is the problem, Microsoft's updates has a bug that causes a clash with ActiveX and IE in WW. Microsoft is aware of the problem and in the process of fixing it but, could be awhile. It will be fixed in a future update, we won't know when, will just have to check every so often. Thanks for everyones help! I hope this helps anyone out there that comes across this problem. Just try another browser (tech said, aol, firefox, ect...he likes firefox best)
Okay, thanks for that! I'll use Firefox now.

Last edited by commodore; 10-11-2007 at 12:41 PM.. Reason: Automerged Doublepost
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Old 10-11-2007, 02:40 PM   #50
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Default Re: is webkinz not loading for anyone else?

View Post Originally Posted by shartz013
OK guys, this is the deal...Webkinz called me back and had me load firefox browser. I am back on WW, YEAH! This is the problem, Microsoft's updates has a bug that causes a clash with ActiveX and IE in WW. Microsoft is aware of the problem and in the process of fixing it but, could be awhile. It will be fixed in a future update, we won't know when, will just have to check every so often. Thanks for everyones help! I hope this helps anyone out there that comes across this problem. Just try another browser (tech said, aol, firefox, ect...he likes firefox best)
That wasn't my issues though, I've been on firefox and it didn't work on there... also not on ie, and on multiple computers we couldn't get in
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