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Old 10-05-2007, 07:07 PM   #1
PocketAces27
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Default Trouble loading Academy

I can load it up fine on my PC but my daughter can't. She clicks one of them, then on Try out and then when she click on the button to start, she does not get the pop up with instructions. Anyone else have that issue?
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Old 10-05-2007, 07:09 PM   #2
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Default Re: Trouble loading Academy

Well, I can not say that I have had that problem yet, but before, even though I was able to log on, I couldn't access the academy or the WShop I took a break though and it worked eventually I would suggest (although it has to be frustrating) just waiting for now. If you still have this issue tomorrow, I would suggest emailing ganz at support@webkinz.com I hope it works out!
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Old 10-05-2007, 07:11 PM   #3
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Default Re: Trouble loading Academy

Nope sorry it works for me
Old 10-05-2007, 07:11 PM   #4
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Default Re: Trouble loading Academy

Thanks. What is weird is I am sitting next to her on my account on one pc and she is one her pc next to me and I can do it and she can't, but if I log out and log in on her PC it won't work. The only difference is that my PC is newer and is running XP Service Pack 2 and she is running just XP.
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Old 10-05-2007, 07:17 PM   #5
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Default Re: Trouble loading Academy

I would try having her log in and try from your pc You may also want to try restaring hers and/or clearing her cache Often times that will work and I believe it is worth a try I know that when I could access it, I closed the webkinz homepage and restarted my internet. That ended up doing the trick
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Old 10-06-2007, 12:48 PM   #6
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Default Re: Trouble loading Academy

None of that worked. I even re-installed Adobe Flash and updated all the drivers. Oh well.
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