Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Okay, so one of my W-Snowglobes is stuck in my Playroom. I sent an E-Mail to Ganz about the issue, and the sent me an automated response E-Mail saying that someone would get back to me in 4-5 days. It's been about 2 weeks (going on 3) and still no one has gotten back to me. It's really annoying because I wanted o rearrange my room, and it won't let me move anything because of it. What should I do?
I would contact them again and say," Please, Ganz, fix my problem. I have been waiting for almost 3 weeks and you haven't fixed it yet. I can't arrange my room in the way I want it to be because of it. So please fix it or I will contact the Directer of Ganz to talk about the matter."
That's what I did!!!! I hope your account get's fixed!!!
I have been able to un-stick my items on my own - provided this is the way they are stuck - If you put your cursor on the stuck item, a square to the left of the room lights up.
(It is somehow related to the graphics wrap-around.)
To un-stick this type of stuck item, remove anything against the left-hand wall that is in a direct line to the stuck item. Leave the room, and then return. If it is still stuck, log out and clear cache and cookies, and log back in. If it is still stuck, contact Ganz through Customer Support.
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