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Old 10-05-2007, 07:10 PM   #1
ber
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Default SOLVED Help me I need to contact GANZ im tired of not getting credit for charms I find

I have found two charms on seperate occasions both when I find a key and it is the fifth egg. thanks for your help

I tried to log in and out and it doesnt not appear!

Last edited by ber; 10-08-2007 at 10:18 AM.. Reason: solved
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Old 10-05-2007, 07:11 PM   #2
Cheerbaby4
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Default Re: Help me I need to contact GANZ im tired of not getting credit for charms I find

Their number is 866-webkinz. I don't think they are open on Sat. and Sun.
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Old 10-05-2007, 07:15 PM   #3
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Default Re: Help me I need to contact GANZ im tired of not getting credit for charms I find

If you already have that charm then you will not recieve it again Instead you will be credited 250kc I believe If you would like to contact ganz, here is their contact information and some things regarding it:

They are open from 9am to 5pm EST on weekdays


This number is very successful and has proved useful for all that I know :
Ganz Direct Phone Number: 1-905-WEB - Kinz - (1-905-932-5469)- When you hear the voice press 0 to be directed to an operator. Tell them that you would like to talk to someone about your Webkinz account. They will connect you to someone who will probably be able to help you. I haven't ever used this, but I know several people who have used it successfully

Email: support@webkinz.com - This normally takes about 2 days until you get a response...I have used this a couple of times, but it has never proved useful
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Old 10-05-2007, 08:52 PM   #4
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Default Re: Help me I need to contact GANZ im tired of not getting credit for charms I find

thank you so much REP pts!! Not that you need anymore you are on fire!!
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Old 10-06-2007, 11:04 AM   #5
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Default Re: Help me I need to contact GANZ im tired of not getting credit for charms I find

To date, I've lost a total of 9 charms and none were with a key. ( duh! why do I keep trying. LOL.) Anyway, I did speak to a Ganz rep and was told the missing charms couldn't be replaced. It was a while ago, so maybe now it can be done.
Will you please keep us posted? Thanks.
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Old 10-06-2007, 11:52 AM   #6
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Default Re: Help me I need to contact GANZ im tired of not getting credit for charms I find

You can contact them at support@webkinz.com...Glad to try to help! Lol!
Old 10-08-2007, 10:15 AM   #7
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Default solved

solved thank you so much
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