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My friend, Puppy Luv ♥ has a problem on her account. she can't log in. when she does, this happens (and you click on anything, it still happens)
These are just a bunch of guesses on my part, from my own trial and error with computer problems, not because I actually know anything about computers!
I would suggest your friend first tries to clear her cache. Then reboot her computer. The log on to WI again.
If that still doesn't work, she might want to try to defrag it. (That has worked for me in past situations.) Get an adult to help; I couldn't begin to give you directions on how to do that; I need my sister to walk me through it!
The other thing I'm wondering is if some type of software is interfering with your friend's ability to log on to WI---your friend might want to check her security software, again, best to ask a parent for help with this.
Good luck. I'm sure all will work out fine soon, but getting to the source of the problem is frustrating for sure.
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