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Old 09-05-2007, 08:57 PM   #1
Joanne951, Joanne952
Gift Guru
 
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Joanne951 is just really niceJoanne951 is just really nice

Angry Serious problem

I spend hundreds of dollars and lots of time collecting the trading cards. I finally opened the first bunch of cards and was awarded the Gold collectors trophy. This was on Sunday. Today I went to trade it to someone on the gift exchange, I went into my dock and it was.....GONE!!!! I am so upset. I looked through my whole house to see if my daughter had put it in a room and it was not there.

It has just vanished.

Can someone tell me if this happens often, has it happened to them and if I contact Ganz, will they do anything about it?? Does anyone has a number for them? Thanks
Joanne951 is offline
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Old 09-05-2007, 08:59 PM   #2
rammste1n07
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rammste1n07 is a jewel in the roughrammste1n07 is a jewel in the rough

Default Re: Serious problem

Hey there is a thread on here that Justin started where you post what was taken from where and when to see if Ganz can do something about it I will look for it and then post the link in here for you ok?
rammste1n07 is offline Male
Old 09-05-2007, 08:59 PM   #3
snm13
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beks is a jewel in the roughbeks is a jewel in the rough

Default Re: Serious problem

That's not good, I hope you find it soon! Maybe contact GANZ.
beks is offline
Old 09-05-2007, 08:59 PM   #4
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Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!Disneymum is not just visiting!

Default Re: Serious problem

contact them, because there should be proof you got it because you unlocked it.

Someone got their lava lamp today that disappeared.
Disneymum is offline Female
Old 09-05-2007, 09:00 PM   #5
myseth
Gift Guru
 
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lamce1 is on a distinguished road

Default Re: Serious problem

I hear stories like this on the board all the time. Someone had a success story calling GANZ customer service. My suggestion is to be really really nice with them and if the first person can't help. Call back. You will likely get another rep and they might know something the first did not. Good luck.
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Old 09-05-2007, 09:02 PM   #6
Joanne951, Joanne952
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Joanne951 is just really niceJoanne951 is just really nice

Default Re: Serious problem

View Post Originally Posted by rammste1n07
Hey there is a thread on here that Justin started where you post what was taken from where and when to see if Ganz can do something about it I will look for it and then post the link in here for you ok?
thanks so much, that would be helpful.

View Post Originally Posted by Disneymum
contact them, because there should be proof you got it because you unlocked it.

Someone got their lava lamp today that disappeared.
Yeah, it still shows in my trading card book as unlocked. Ticked me off! lol

Last edited by Joanne951; 09-05-2007 at 09:03 PM.. Reason: Automerged Doublepost
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Old 09-05-2007, 09:06 PM   #7
rammste1n07
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rammste1n07 is a jewel in the roughrammste1n07 is a jewel in the rough

Default Re: Serious problem

Ok Joanne here it is http://www.webkinzinsider.com/forum/...ad.php?t=59344
And I also pm'ed Justin for you as well incase you don't know he is a site owner.
rammste1n07 is offline Male
Old 09-05-2007, 09:09 PM   #8
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Default Re: Serious problem

All the time...I lost a dream o metre bed & a disco ball...my sister lost 6 or 7 exclusives all in one glitch...the glitch has something to do with the W shop where you get an error message & WW logs you out...when you go back in...what ever stuff you were moving around is GONE! I hope they get it fixed soon...it costs allot for those cards to get the prizes only to loose them to a glitch...it's sad really! I hope you get it back...although it has been almost 4 weeks since I was told they would look into it & get back to me...& nothing...the phone number is 1-866-932-5469...good luck!
NascarFan is offline Female
Old 09-05-2007, 09:13 PM   #9
Gifted
Cottoncandy1 will become famous soon enough

Default Re: Serious problem

I am so sorry about that I really hope Ganz fixes this issue. Let us know how everything works out and Good Luck.
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Old 09-05-2007, 09:14 PM   #10
Gift Guru
connie1234 is a name known to allconnie1234 is a name known to allconnie1234 is a name known to all

Default Re: Serious problem

i am so sorry to hear that it is worth a shot to contact ganz about it
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