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Old 12-29-2007, 09:46 PM   #1
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Default Room Not Loading

Is anyone else having problems getting your room to load. My granddaughter has 5 new webkinz adopted but she is unable to open her gift boxes. Let me know if you are also having this problem. I may have to call Webkinz if she's the only one. I also will need that number. Has anyone got the number?
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Old 12-29-2007, 09:48 PM   #2
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Default Re: Room Not Loading

1-866-Webkinz. Good luck, their support is not the greatest.

Try clearing your cache and cookies, and try logging out and loggin back in.
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Old 12-29-2007, 09:48 PM   #3
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Default Re: Room Not Loading

umm i havent had that problem and i do not have the number

im sorry im not much of a help


Goodluck and happy new year
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Old 12-29-2007, 09:52 PM   #4
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Default Re: Room Not Loading

I tried your suggestion Lilypad but no luck. I will call the number tomorrow. thanks for your help.
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Old 12-29-2007, 11:16 PM   #5
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Default Re: Room Not Loading

Yes, same problem with my daughter's account! I emailed them on Xmas - we set it up that day. They have not replied or addressed it. We also get automatically logged out in the tournament area. So she can't go in the room OR the tournament area. If she tries to buy vitamins in the W shop, it logs us out as well, but we can buy rice, play the arcade, do the dailies & the job, etc... It STINKS, though! She can't open the gift box!
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Old 12-30-2007, 02:30 AM   #6
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Default Re: Room Not Loading

WW has been slow over the holidays. Try logging off and back on. If that doesn't work just wait and be patient.
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Old 12-30-2007, 11:41 AM   #7
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Default Re: Room Not Loading

That doesn't work - it's a persistent problem that GANZ needs to fix with tech support. It happens every time you try to go to the room. It's only with brand new accounts.
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Old 12-30-2007, 12:06 PM   #8
pink9550
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Default Re: Room Not Loading

The number is 1-800-WEBKINZ

---------- pink9550 added 2 Minutes and 55 Seconds later ----------

Well, since everyone is on holidays, and on X-mas you could get Christmas gifts, lot's of people are going on Webkinz. The ganz company is trying to accomodate the traffic, so you just got to be patient. Hope that helped!

Last edited by pink9550; 12-30-2007 at 12:06 PM.. Reason: Automerged Doublepost
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Old 12-31-2007, 03:04 PM   #9
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Default Re: Room Not Loading

It's actually 1-866-WEBKINZ - 1800 is a connecticut parts company for johnson & johnson...
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Old 12-31-2007, 03:08 PM   #10
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Default Re: Room Not Loading

Really all I can tell you is to be patient. I'm having the same problem. Maybe the site is undergoing a lot of traffic like it was on Christmas.
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