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Old 09-09-2007, 12:11 PM   #1
Webkinz :)
Mamma's kinz is on a distinguished road

Default Problem with buy button, coupons missing with extra clicks.

I'm rather new to webkinz, just a few months. But I think I found a problem. As I was making a purchase in the w shop of one item, using one coupon... My coupons began to disappeared one by one as I pressed the buy button. I clicked on it 6 times, even though it it was only one item. (I'm a heavy clicker} I always click a lot. As I said before, I was only buying one item and using one coupon. BUT as I clicked I seen my coupons numbers go down! I still had 3-40% and 3-25% and one 1-90% off coupons. NOW ALL I HAVE IS 1-40% coupon left? I log off and logged back on, but they didn't come back?
Has anyone else noticed this problem?. I'm very disappointed & upset. I was saving these for special items. Just because I clicked on the BUY button an extra 6 times, ALL but one of my coupons were taken without being used on any purchases.
PLEASE HELP. I'd really like to have my coupons back, if possible.
Thank you for your help.
P.S. Also, I can't help but wonder... if maybe other things could disappear as well if you did this and you didn't have any coupons, would this clicking be able to make other things disappear?
Mamma kinz
WEBKINZ - I.D. sklgreen
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Old 09-09-2007, 12:12 PM   #2
froggylover15
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Default Re: Problem with buy button, coupons missing with extra clicks.

Well sometimes in a few days you get them back but only sometimes.
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Old 09-09-2007, 12:13 PM   #3
alexuspink
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Default Re: Problem with buy button, coupons missing with extra clicks.

huht at is wearied
Old 09-09-2007, 12:16 PM   #4
Mikki
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Default Re: Problem with buy button, coupons missing with extra clicks.

I can't see how this could happen unless you've found yet another glitch. Coupons stay in your dock at the W shop until you forcibly drag them over an item you wish to buy. If you were buying only one item and the coupons were in your dock then there's a glitch. It wouldn't matter how many times you clicked the "buy" button if the coupons were still in your dock.

Try e-mailing support@webkinz.com but I have a feeling you're going to be told that you "have no proof" you lost anything and besides "the website is as is, take it or leave it".

Good luck though!
Old 09-09-2007, 12:19 PM   #5
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Default Re: Problem with buy button, coupons missing with extra clicks.

thats really werid
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Old 09-09-2007, 12:23 PM   #6
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Default Re: Problem with buy button, coupons missing with extra clicks.

Well, I've noticed that the Wshop seems to have a coupon eating problem lately. What happens to me is this; if I have 3 80% coupons and I physically use one on an item, the Wshop takes all 3 of them. You can report this, but I doubt they will give back your coupons.
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Old 09-09-2007, 05:40 PM   #7
Webkinz :)
Mamma's kinz is on a distinguished road

Default Re: Problem with buy button, coupons missing with extra clicks.

This has to be a glitch... I mean, I seen this happen right in front of my eyes. Not thinking that they wouldn't come back... As I clicked, the amount went down as I watched, with my own eyes! I guess it was just dumb luck that I even noticed that they were disappearing at all... Now I only click once. oh well, I still love my webkinz.. I was just wondered if anyone else might have had this happen too...
Thanks everyone for all of your feed back, you all a great help.
Mikki WROTE:
Webkinz It wouldn't matter how many times you clicked the "buy" button if the coupons were still in your dock.

You would normaly think that, wouldn't you? but it did. A coupon disappeared with each click? That's what was so strange.
Also a special thank you to DKMagoo Gift Guru for your helpful contact information, I'll be using it soon.
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Old 09-09-2007, 06:44 PM   #8
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Default Re: Problem with buy button, coupons missing with extra clicks.

You should contact webkinz at support@webkinz.com because they might be able to get that back for you.

Last edited by the Ducky; 09-09-2007 at 07:07 PM.. Reason: Please don't use royal blue ink for posting.
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Old 09-09-2007, 06:52 PM   #9
LIKA
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Default Re: Problem with buy button, coupons missing with extra clicks.

that is odd
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Old 09-09-2007, 06:56 PM   #10
umustpmme4it
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Default Re: Problem with buy button, coupons missing with extra clicks.

View Post Originally Posted by Koala_Kinz_Kandy
You should contact webkinz at support@webkinz.com because they might be able to get that back for you.
Hi,

Please don't use blue ink. The staff like to use that color.

This also goes for purple and red.

However, if you're using "rainbow text" for writing, say "Webkinz" fancy, then using it for one letter is fine, or for one word. Entire posts, on the other hand, red, blue or puple ink is for the staff.

Thank you.
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