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Old 10-07-2007, 04:44 PM   #1
Lil Kinz
LLL. is an unknown quantity at this point

Default Please help me!!

I am new to this website and I am hopeful someone will be able to help me. My daughter has not been able to get on webkinz.com ALL day. We started this morning and it is 5:42 p.m., still no luck. I have tried different web browsers, defraged, tried EVERYTHING. I am not even able to get onto the website to send an email to webkinz to complain or see what is going on. Is anyone out there experiencing the same difficulties as my daughter?? (Any other website or websurfing is not a problem, just this site). Please, please, please...help
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Old 10-07-2007, 04:46 PM   #2
ebaby71796
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Default Re: Please help me!!

Hmm....Email them at support@webkinz.com!

You don't need to get on webkinz.com to do it!

Also, try to clear your cache by clicking tools in the Internet Browser top, then click Clear Private Data, and make sure cache is checked! Glad to help!

Last edited by ebaby71796; 10-07-2007 at 04:55 PM.. Reason: Automerged Doublepost
Old 10-07-2007, 04:48 PM   #3
I LOVE FIGURE SKATIN
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skateraholikk22 is on a distinguished road

Default Re: Please help me!!

hmm.. idk... have you tried rebooting your comp?? otherwise.. i wood e-mail webkinz

P.S- check out my contest!!its called BEST ANIMATION DRAWINGS contest!! under WI contest and tournaments!! hurrt up and ENTER PLEASE!!!! thanks!
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Old 10-07-2007, 04:51 PM   #4
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Default Re: Please help me!!

View Post Originally Posted by LLL.
I am new to this website and I am hopeful someone will be able to help me. My daughter has not been able to get on webkinz.com ALL day. We started this morning and it is 5:42 p.m., still no luck. I have tried different web browsers, defraged, tried EVERYTHING. I am not even able to get onto the website to send an email to webkinz to complain or see what is going on. Is anyone out there experiencing the same difficulties as my daughter?? (Any other website or websurfing is not a problem, just this site). Please, please, please...help
did you clean out your cache? I guess you saying you done everything may included that.

I have signed on and off a dozen times today on 2 accounts with no problem so far.

I am sooo sorry your daughter cannot get on.
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Old 10-07-2007, 05:27 PM   #5
Lil Kinz
LLL. is an unknown quantity at this point

Default Re: Please help me!!

Thanks to all for your quick response and suggestions. I will email webkinz...
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Old 10-07-2007, 09:37 PM   #6
Lil Kinz
shartz013 is an unknown quantity at this point

Default Re: Please help me!!

View Post Originally Posted by LLL.
I am new to this website and I am hopeful someone will be able to help me. My daughter has not been able to get on webkinz.com ALL day. We started this morning and it is 5:42 p.m., still no luck. I have tried different web browsers, defraged, tried EVERYTHING. I am not even able to get onto the website to send an email to webkinz to complain or see what is going on. Is anyone out there experiencing the same difficulties as my daughter?? (Any other website or websurfing is not a problem, just this site). Please, please, please...help
I am having the same problem and have done EVERYTHING. Get a white screen when I try to log on. I hope you have better luck than me, it has been going on for six weeks now. I just kept thinking one day it would come back, it happens to others but they seem to be able to x out and start over and get back on. I haven't been so lucky. My two children are so upset. At a loss as to what to do. Guess I will try the email but, it says on the site it is only a one way suggestion box, no replys. Good luck and let's keep each other posted it we have any success, we are in the same boat.

Shannon
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Old 10-07-2007, 09:57 PM   #7
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Default Re: Please help me!!

Hello LLL~ you arent alone..there are a dozen posts like this..alot of people are experiencing this same problem..its beyond trying to reboot your pc, reloggin in and out, changing broswers and clearing cache..with this many having this issue..its obvious to me its an issue with their servers..hopefully they are working on this..definitely email them and keep them aware of the problem.

this is worth a shot, try this backdoor link to the customer support page..there is a login button here too:
http://customerservice.webkinz.com/cs/index.php
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Old 10-07-2007, 10:05 PM   #8
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harrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all aroundharrypotterfan101 radiates beauty and kindness all around

Default Re: Please help me!!

I don't know ! Sorry I can't help ! Wait ! Maybe you should reboot the computer !
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Old 10-08-2007, 02:34 AM   #9
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Default Re: Please help me!!

I've had that problem before, but usually just closing my browser & re-opening a new browser window does it. Sorry this isn't very helpful.....
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