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Old 10-31-2007, 08:25 AM   #1
vegas999
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Default Please Help Having trouble adopting

I am trying to adopt a new pet and I put in the tag code and then when I go put in the secret code it says it's wrong and it's not I have done it 10 times.I am afraid to log out that I won't be able to do it over
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Old 10-31-2007, 08:27 AM   #2
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Default Re: Please Help Having trouble adopting

alot of people are having trouble adopting, so dont worry. i do hope they fix the problem soon.
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Old 10-31-2007, 08:29 AM   #3
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Default Re: Please Help Having trouble adopting

Oh ok i thought if i closed it it won't let me enter the code again.I will try again later.Thanks
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Old 10-31-2007, 08:30 AM   #4
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Default Re: Please Help Having trouble adopting

I am sorry you are having issues registering your pet it seems alot of people are having the same problem. I would wait and see what happens maybe ganz is working on it and that is why you can't adopt now. If not you can always email them or call. Let us know what happens.
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Old 10-31-2007, 08:31 AM   #5
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Default Re: Please Help Having trouble adopting

yea your not alone on that one
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Old 10-31-2007, 08:49 AM   #6
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Default Re: Please Help Having trouble adopting

I am having trouble too with pet #10!! This is what you do. Go to the customer support page. Click on adoption issues. Click on the issue that you are having. It will have a preset form for you to fill out. Fill out all the info as accurately as possible. Ganz should issue a new code soon. They are very backlogged right now. It might be 3 to 5 days before one is issued to you. Good Luck!!!
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Old 10-31-2007, 08:50 AM   #7
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Default Re: Please Help Having trouble adopting

The # is 1-866-932-5469
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Old 10-31-2007, 03:18 PM   #8
 
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Default Re: Please Help Having trouble adopting

Keep trying off and on. A friend of mine couldn't get her Seal onto her account until this morning.

I have heard a ton of people are having the same problems, so I think we all just need to be good lil' users and wait.

If you continue having problems try contacting them at;

Support@webkinz.com
1-866-932-5469

Or as others have mentioned fill out the preset form(s).
Good luck!
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Old 10-31-2007, 03:46 PM   #9
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Default Re: Please Help Having trouble adopting

Is anyone adopting today? has anyone tried recently? iI am sitting here with a yellow lab in my hand! boo hoo! I need mone for the Queen's trone tomorrow! Yikes!???
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