Rare times in local KT. Place your mouse over times and items for time conversions and info.
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My daughter's account is like that as well. It is a day off and the time changes randomly. I contacted ganz and they said:
You seem to have created an account on the wrong time zone.
We are aware that some users have encountered this problem and we are working on fixing the affected accounts. Since this is a new issue which we have recently encountered, the technical team is working on a solution that will be the least intrusive to our members. As a result, the fix may take a couple of weeks to implement.
If you would like your account to be reset so you can readopt your pet in the correct time zone, please call 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time and provide our staff with your account information. Please note that if you do choose to reset your account you will lose all items, money and feature codes associated with the account. The codes and items cannot be re-instated, so please be sure you would like to do this before you call.
Please note that we can only speak to adults over the age of 18
This was sent to me on November 8th, 2007. It is still not fixed. I need to call them. I guess you'll have to too.
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