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Old 01-20-2008, 03:52 PM   #1
sleepingbeautypinky
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Default Please Help - Day/Time off on account

My neice lives near us (same time zone). her account right now (3:51 pm Sunday Jan 20th) says its 3:51 pm Jan 21st.

It seems to randomly be a different day time (its 10 am EST it says its 1 am).

How can we get this fixed? Do we have to call ganz or is there a setting somewhere? She adopted it in EST.

Thanks in advance
Tonya
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Old 01-20-2008, 04:24 PM   #2
steph800
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Default Re: Please Help - Day/Time off on account

That has happened to me before actually, it was like 3:00 PM but it said it was like 5:00 PM, it eventually fixes itself.
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Old 01-20-2008, 04:36 PM   #3
Farmer1102
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Default Re: Please Help - Day/Time off on account

Hi.

My daughter's account is like that as well. It is a day off and the time changes randomly. I contacted ganz and they said:

You seem to have created an account on the wrong time zone.

We are aware that some users have encountered this problem and we are working on fixing the affected accounts. Since this is a new issue which we have recently encountered, the technical team is working on a solution that will be the least intrusive to our members. As a result, the fix may take a couple of weeks to implement.

If you would like your account to be reset so you can readopt your pet in the correct time zone, please call 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time and provide our staff with your account information. Please note that if you do choose to reset your account you will lose all items, money and feature codes associated with the account. The codes and items cannot be re-instated, so please be sure you would like to do this before you call.

Please note that we can only speak to adults over the age of 18


This was sent to me on November 8th, 2007. It is still not fixed. I need to call them. I guess you'll have to too.

Cheers!


:ppony::easter::bas::rbt::rdr :
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Old 01-20-2008, 04:37 PM   #4
Alannax0
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Default Re: Please Help - Day/Time off on account

yeah sometimes the date/time is off.
Old 01-20-2008, 04:43 PM   #5
KimKinz
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Default Re: Please Help - Day/Time off on account

Log off then Log back on. It should be fixed then.
Old 01-20-2008, 05:26 PM   #6
Dani1230
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Default Re: Please Help - Day/Time off on account

This is also happening to me.

I got the same email that said I adopted my pet on wrong time zone... I was beginning to believe I did (although I am sure sure sure I picked Eastern).

I really wish they would fix it...
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Old 01-23-2008, 09:38 PM   #7
sleepingbeautypinky
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Tonya in MI is an unknown quantity at this point

Default Re: Please Help - Day/Time off on account

Thanks everyone. I'll tell my sister to call for her daughter. Glad to know its just not her. she also adopted the pets in november.. so maybe it was a november glitch.
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Old 01-23-2008, 09:40 PM   #8
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Default Re: Please Help - Day/Time off on account

Hm. Has she tried logging out?

Faith
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