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Old 03-03-2008, 08:04 PM   #1
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Default PLEASE HELP!!!!!!!!!!!!!!!!!!

Ok i just got my tiger snake, bengal tiger, brown dog, and wacky zingoz and I adopted the pets, the tiger snake was the last one. I adopted it and now I can't get on my account and the same thing happened to me with my schnauzer because I got it in december and I never got it's gift box and I've e-mailed ganz and they keep sending me bad messages and it's making me really mad! So now I cant get on my accout, I havent gotten the schnauzer gift box, and I havent gotten the tifer snake's gift box! Which means I can't get their pet special items! Please help me!

---------- webkinzluvr630 added 0 Minutes and 34 Seconds later ----------

whoops i mean the tiger snakes gift box!

Last edited by webkinzluvr630; 03-03-2008 at 08:04 PM.. Reason: Automerged Doublepost
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Old 03-03-2008, 08:10 PM   #2
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Default Re: PLEASE HELP!!!!!!!!!!!!!!!!!!

You will have to wait for ganz to add the snake to webkinz. When you get "unreleased" webkinz you need to call and check with ganz to make sure its safe to adopt. As for the schnauzer, just call ganz, the emails never work.
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Old 03-03-2008, 08:12 PM   #3
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Default Re: PLEASE HELP!!!!!!!!!!!!!!!!!!

View Post Originally Posted by webkinzluvr630
Ok i just got my tiger snake, bengal tiger, brown dog, and wacky zingoz and I adopted the pets, the tiger snake was the last one. I adopted it and now I can't get on my account and the same thing happened to me with my schnauzer because I got it in december and I never got it's gift box and I've e-mailed ganz and they keep sending me bad messages and it's making me really mad! So now I cant get on my accout, I havent gotten the schnauzer gift box, and I havent gotten the tifer snake's gift box! Which means I can't get their pet special items! Please help me!

---------- webkinzluvr630 added 0 Minutes and 34 Seconds later ----------

whoops i mean the tiger snakes gift box!
Customer Service phone number for GANZ, if you need it:
1-866-932-5469.

good luck!
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Old 03-03-2008, 08:15 PM   #4
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Default Re: PLEASE HELP!!!!!!!!!!!!!!!!!!

Yeah, you must wait for the announcement that it is released. If it isn't released, there are high chances it will do that. You would have to call GANZ and see if it would be okay to adopt. As for the Schnauzer, call GANZ.
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Old 03-03-2008, 08:20 PM   #5
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Default Re: PLEASE HELP!!!!!!!!!!!!!!!!!!

I think it's disgraceful that GANZ sells items to retailers to sell to the public before the "official" release and then these poor people don't get their items. And even if GANZ gives them to you after you call, it's still the disappointment and hassle of it all that's shameful.
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Old 03-03-2008, 11:33 PM   #6
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Default Re: PLEASE HELP!!!!!!!!!!!!!!!!!!

View Post Originally Posted by shoc369
I think it's disgraceful that GANZ sells items to retailers to sell to the public before the "official" release and then these poor people don't get their items. And even if GANZ gives them to you after you call, it's still the disappointment and hassle of it all that's shameful.
It is a hassle; that's true.

But I suspect GANZ doesn't do this on purpose; it's probably a lack of coordination between departments.
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