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Old 02-13-2008, 07:30 PM   #1
 
Macawmama's Avatar
Macawmama is on a distinguished road

Red face Please HELP!!!!!!

I REALLY need some way to contact Webkinz support in a way they will answer me. I won the Candy Bash 2 Trophy and Poncho even shouted "Areba" when I grabbed it, and I looked in my dock, and it wasn't there!!!! I won it between 4:35 and 4:40, and I logged out and logged back in to see if it was there, but it still wasn't! It wasn't in my house, either. I would prefer an email address over a phone number. Please help me!
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Old 02-13-2008, 07:44 PM   #2
lateralus.
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Default Re: Please HELP!!!!!!

The email adress is:
support@webkinz.com

The phone # is:
1-866-Webkinz
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Old 02-13-2008, 07:45 PM   #3
Ask me
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Curie is just really niceCurie is just really nice

Default Re: Please HELP!!!!!!

support@webkinz.com
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Old 02-13-2008, 08:07 PM   #4
 
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Default Re: Please HELP!!!!!!

I tried that email address and they have not answered yet.
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Old 02-13-2008, 08:14 PM   #5
pmore
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Default Re: Please HELP!!!!!!

I have emailed them once before and it took them weeks to get back to me. And even then it was just a generic response.
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Old 02-13-2008, 08:22 PM   #6
 
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Default Re: Please HELP!!!!!!

View Post Originally Posted by pmoremommy
I have emailed them once before and it took them weeks to get back to me. And even then it was just a generic response.
Agreed. The addresses listed above are correct but when Ganz responds it's just a form letter. It won't be any kind of answer. Phone calls are much more productive :0)
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Old 02-22-2008, 05:11 PM   #7
kira111
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Default Re: Please HELP!!!!!!

The email is support@webkinz.com, but like the others said, its more usefull to contact them by phone.
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Old 02-22-2008, 10:54 PM   #8
 
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Default Re: Please HELP!!!!!!

My mom won't let me use the phone to call them!
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Old 02-22-2008, 10:56 PM   #9
webkinz24/7
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Default Re: Please HELP!!!!!!

the same thing happened to me but i lost a golf cart
Old 02-22-2008, 10:58 PM   #10
Sparkleberry
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Default Re: Please HELP!!!!!!

Headoffice@webkinz.com is also there email
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