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Old 11-07-2007, 03:42 PM   #11
treefrogplease
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Default Re: Pets' Birthday and No Cake? Read this!

My pink pony did not get its cake. Are you saying to email them from an actual account
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Old 11-07-2007, 03:56 PM   #12
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Default Re: Pets' Birthday and No Cake? Read this!

I did not get any birthday cake for my leopard,Cocker Spaniel,or my Rabbit.It makes me very sad!
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Old 11-07-2007, 04:46 PM   #13
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Default Re: Pets' Birthday and No Cake? Read this!

we've had three birthdays and no cake. emailed them for the first one, it magically appeared in our dock. for the second one, i had to call on another issue and mentioned the birthday was in 2 days. he put it in our dock and told me that he was the one who sent us the first cake! for the third one, i send another email (yesterday). no cake yet but i bet its there tonight!

support@webkinz.com.

yes, send them an email from your real email account. (you can use the one that you registered with.) and include your WW id. you'll get a cake! be sure that you list the name of your pet and the date of its birthday bc they will want to check first.
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Old 11-07-2007, 04:48 PM   #14
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Default Re: Pets' Birthday and No Cake? Read this!

I hope this doesn't happen to me! My panda's Birthday is on the 12 and I don't want him to be sad!
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Old 11-07-2007, 04:52 PM   #15
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Default Re: Pets' Birthday and No Cake? Read this!

View Post Originally Posted by midnite95
I hope this doesn't happen to me! My panda's Birthday is on the 12 and I don't want him to be sad!
i dont know if it'll work but on the 10th, you could try being proactive and tell them that your pet's birthday is in 2 days and you would appreciate it if they would send you a cake bc you understand that theres a glitch where pets arent getting their cakes.
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Old 11-07-2007, 05:45 PM   #16
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Default Re: Pets' Birthday and No Cake? Read this!

When our cake didn't arrive on our Pug's (Rex) birthday, we gathered all the pets in one room, moved all the welcome balloons in there, and bought the pink cupcake and a birthday hat from the W-Shop for him. So, he was appeased until he got his cake 2 days later, LOL!
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Old 11-07-2007, 06:03 PM   #17
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Default Re: Pets' Birthday and No Cake? Read this!

just send an email
thanks i forgot i forgot mine!
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Old 11-07-2007, 06:05 PM   #18
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Default Re: Pets' Birthday and No Cake? Read this!

View Post Originally Posted by RedBear
i dont know if it'll work but on the 10th, you could try being proactive and tell them that your pet's birthday is in 2 days and you would appreciate it if they would send you a cake bc you understand that theres a glitch where pets arent getting their cakes.

Okay, thank you for the advice!
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Old 11-07-2007, 06:20 PM   #19
jjtheflyingjetplane
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Default Re: Pets' Birthday and No Cake? Read this!

the same thing happened to me but thanks for telling me what to do
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Old 11-07-2007, 06:37 PM   #20
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Default Re: Pets' Birthday and No Cake? Read this!

hey everybody! you're welcome. my son was beary upset when he didnt get a cake so i know how annoying it is. at least they help by sending it to you.
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