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Old 10-07-2007, 10:13 AM   #1
Lil Kinz
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Default POTM Frog codes won't work!

Hi, can anyone help with this?

We bought a Frog each for my son and daughter, but the codes don't work. One says it is invalid and the other says it has been used!

I used the customer support tab of the Webkinz site for help, but haven't heard anything from Ganz. Isn't there a phone number to call or something? The tags are open now so the store won't take them back.
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Old 10-07-2007, 10:14 AM   #2
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Default Re: POTM Frog codes won't work!

That happened to me yesterday too! We called the store and use that service and the frog will be fixed in about 3 days!
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Old 10-07-2007, 10:20 AM   #3
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Default Re: POTM Frog codes won't work!

Here is a link to the webkinz home page...they have a form to fill out for both of those problems.

http://customerservice.webkinz.com/cs/adi.php

I had that happen the other night...Then the next time I logged onto the acct the frog was there. I kept getting a ooops message though. After the nightly maintenance was run I was able to get onto the acct but I did not receive the frog gift or the POTM item, I have emailed ganz. I think part of my problem was that the room the frog showed up in was a storage room that had a door blocked. I am sure it will get all fixed next week, since I have contacted them.

Last edited by Uppies; 10-07-2007 at 10:24 AM..
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Old 10-07-2007, 10:20 AM   #4
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Default Re: POTM Frog codes won't work!

Well, it is not happening to all the frogs. I Just adopted my frog and it worked fine.
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Old 10-07-2007, 10:21 AM   #5
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Default Re: POTM Frog codes won't work!

OMG! I am so sorry for that to happen. Try emailing them agian!
Old 10-07-2007, 10:36 AM   #6
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Default Re: POTM Frog codes won't work!

That same thing happened to me! Call Ganz personally and tell them. My mom called and they said that thousands didn't work. They will give you new codes. The phone number is 1800 WEBKINZ Leave a voicemail and they will call you back in 2-3 days. When you hear the voice, just press 0 to speak to an operator. They only speak to people over 18.
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Old 10-07-2007, 02:23 PM   #7
Lil Kinz
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Default Re: POTM Frog codes won't work!

Thank you so much! I'll call them first thing Tuesday.

Wouldn't ou know it? Just as I wrote that Ganz sent me the codes.

Whew. Well, thanks again!

Cheers.

Last edited by JeffMc; 10-07-2007 at 02:23 PM.. Reason: Automerged Doublepost
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Old 10-07-2007, 02:25 PM   #8
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Default Re: POTM Frog codes won't work!

Contact Ganz and they will get it fixed for you. Good Luck!
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Old 10-07-2007, 02:28 PM   #9
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Default Re: POTM Frog codes won't work!

The exact same thing happened to me!!!!!! It said mine was already used. I was so sad.....but Ganz fixed it....it was the frog too.

Sorry it happened to you....hope it gets fixed.

Last edited by webkinzgal10; 10-07-2007 at 02:28 PM.. Reason: Automerged Doublepost
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Old 10-08-2007, 07:10 AM   #10
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Default Re: POTM Frog codes won't work!

i read that ganz fixed it try again good luck
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