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Old 12-28-2007, 07:51 AM   #11
pandapawn43
Guest

Default Re: OMG!!

I've had that problem a lot. What I usually do is just log out and when I log back in it is back to it's usual place it was in before. If that doesn't work I would usually email Ganz.
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Old 12-28-2007, 08:18 AM   #12
tink134567
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Default Re: OMG!!

i had this problem with a few christmas items that i had placed on tables for the past few days. I logged in and out multiple times and it wasn't fixed. However i was able to get on a few times during the extended shutdown and it was fixed. So hopefully that was one of the issues that they fixed while they were shutdown
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Old 12-28-2007, 10:35 AM   #13
CoolBenz, vetteguy98
Gift Guru
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Default Re: OMG!!

Contact GANZ, immediatly!

Phone: 866-WEB-KINZ
Email: support@webkinz.com
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Old 12-28-2007, 10:36 AM   #14
TeddyMrKoalaDumbo
Gift Guru
 
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Default Re: OMG!!

Oh I hope you get it back because it is really rare
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Old 12-28-2007, 10:36 AM   #15
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Default Re: OMG!!

i emailed ganz and they got one of the three unstuck. It makes me mad that there are so many glitches
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Old 12-28-2007, 10:38 AM   #16
Call me KBear!
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KABearAK1217 will become famous soon enough

Default Re: OMG!!

My Disco Ball was stuck for quite awhile. It finally somehow ended up in my dock.
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Old 12-28-2007, 10:38 AM   #17
Rage&Love
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Default Re: OMG!!

good luck
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Old 12-28-2007, 10:43 AM   #18
ooo Hoooo! I'm a
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Default Re: OMG!!

There is a place in customer support to let them know about things that are stuck. They got things unstuck for me but the kept trying to get stuck again so I put them in slightly different locations, (moved the snowglobe to a different table and set the sandwich maker on a different cabinet) and things have been fine since.
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Old 12-28-2007, 10:53 AM   #19
Maddog2008
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Default Re: OMG!!

I hope you get it fixed..that trophey is very rare. I've rarely gotten things stuc in my rooms until the past couple of weeks.

I hope things get back to normal soon. I'm getting really fed up with all that's been going on and as for the WW site being down for nearly two days..I'm very angry. It's just uncalled for and all the children who recieved thier first Webkinz for christmas have probably lost interest by now....They probably think Webkinz is a joke!
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Old 12-28-2007, 11:09 AM   #20
Cookie11Dough
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Default Re: OMG!!

The only SAFE way to do this is to contact webkinz email at support@webkinz.com okay? They will email you back in a day or two saying they got your email, and then in the next few "Buisness days" they will log into your account (You have to give them your username and password) and get it out. It's the only safe way.
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