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Old 12-27-2007, 11:23 PM   #1
AGGIESROCK12
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Default OMG!!

my one year aniverssary trophy is stuck in my room and when i try to remove it the box thing on the screen just goes to a cornor outside my house! this stink i hope i can get it back!
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Old 12-27-2007, 11:25 PM   #2
Prince0508
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Default Re: OMG!!

I have been having this exact problem with other small items (i.e. snowglobes). If anyone has any suggestions, it would be appreciated!
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Old 12-27-2007, 11:25 PM   #3
horseluvrw12
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Default Re: OMG!!

I hope it will get un-stuck. YOu could probably contact Webkinz support people if it doesn't come out in a couple of days. It's probably just an after Christmas glitch from all the people getting on to activate Webkinz.
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Old 12-27-2007, 11:26 PM   #4
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Default Re: OMG!!

You can report it on the customer support page:

http://customerservice.webkinz.com/cs/ss.php

They usually work pretty fast from what I have heard. It might be fixed after maintnence. Also, try again when you log back in.
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Old 12-27-2007, 11:26 PM   #5
luv2swim24
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Default Re: OMG!!

i have had a venus flytrap stuck for months and have written to them but no luck getting it unstuck. its too bad, because it really doesnt fit well with my garage theme.
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Old 12-27-2007, 11:27 PM   #6
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Default Re: OMG!!

i agree with horseluv
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Old 12-27-2007, 11:27 PM   #7
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Default Re: OMG!!

Try logging out then back in. I have found that to work for me the few times it happened.
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Old 12-28-2007, 12:38 AM   #8
AGGIESROCK12
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Default Re: OMG!!

well its has been there for at least two wekks now!
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Old 12-28-2007, 04:03 AM   #9
justrightt
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Default Re: OMG!!

Yes, I'd suggest logging in and out and going back to the room.

If this doesn't work, it'll be stuck for a long time just like the odd lamp or snowglobe that I have.
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Old 12-28-2007, 04:15 AM   #10
ricomom
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Default Re: OMG!!

Is it or was it on a table? If you move the table (or pedestal or whatever it was/is on) and then put it back "under the item" - once you leave the room and come back again it should be fixed. This happens to me all the time and only once did I have to contact Ganz for help. I usually can fix it myself by moving a table or something under the item(s) - and it is usually trophies that get stuck!
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