Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I am sure that GANZ is trying. The answer they give on their website isn't acceptable since it is possible for more than 3 items to go missing at a time. But they recently added their new "3 items" rule, so maybe they haven't gotten around to changing the Q&A. Even so, I think they need to step it up a notch on their customer service.
OK....this is probably the subject I have posted most about. I apologize if you have already read my rants previously but....I had suggested one of the 20 questions submitted to Ganz should have addressed this problem. According to them this ONLY happens if YOU give someone your password. I know this isn't true cuz it's happened to us. Also, isn't it strange it's ALWAYS rare and exclusive items? (I even stupidly suggested buying insurance policies with kinzcash to replace our items when they "mysteriously" disappear). I know this won't make anyone feel better about their lost items but at least know that you're not alone. Thanks for listening AGAIN...
Sorry about your loss. I know you are frustrated, but Ganz is working on this. Fill out a form on >>>this<<< thread, and you can see that they are working. Remember, they are just virtual items, a lot worse of stuff could have happened.
---------- Lilypad1394 added 1 Minutes and 11 Seconds later ----------
You do not HAVE to only have 100 items, they just recommend it. This helps stop glitches, like this one.
Do you work for Ganz? Who is "they"? This is not a glitch. A glitch is a random undiscovered error. This is not random. It is pervasive and has been going on a long time. My guess is the server becomes overloaded and reboots, losing data because it did not save the info first. It is a computer and that's what happens. Have you ever worked on a document and lost power. You lose data. That means hardware is bad and should be replaced, a memory problem which is easy to remedy but costs money or there is an error in their programming. I am tired of is people trying to say these things can not be explained and they are caused by users. It is NOT magic. Sorry. I'm irked when people blame problems on the people who report them. We are not id10ts.
The same thing happened to me! I bought a pink shawl for my webkinz reindeer. I was putting it on my pet when webkinz logged me out. When I got back in, it was gone. I complained to them in the comments and sugestions part in the newzpaper but nothing happened. I hope I get it back but that is doubtfull. :lion:
---------- googielee added 2 Minutes and 11 Seconds later ----------
PS after going away from the page where you select your icon, how do you get back?
Last edited by googielee; 11-26-2007 at 06:11 PM.. Reason: Automerged Doublepost
one time i was selling stuuff outta one of my clutterd rooms and I SOLD SOME OF MY EXCLUSIVES!!! i was confused and figured outwhat i had done! I couldnt believe it!! ,MAKE SURE YOU CHECK OUT WHAT YOU ARE ABOUT TO SELL BEFORE YOU SELL IT!! srry i just had to say that!
i know this isnt exactley the same as yours, but sometimes when i log on things in MY dock arent there, but if i log on again they are!!! YOU should try that (if you didnt already) HOPE THIS HELPS!!! (p.s. i am trying to do 50 helpful posts) is this helpful??
one more thing. my friend was just playing on webkinz at the employment office. she was playing newz papaer delivery. she had two strikes. they gave her a strike for no reason so she lost. that has happened to me and that it why i do not play that game. i hate when webkinz cheats on you!!!
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