| 10-07-2007, 04:01 PM || #25 |
Join Date: May 2007
| | Re: Nooooooooooooooooo!!!
Thanks so much guys! I will let you know if anything happens! I emailed Ganz yesterday, and if I don't get a reply soon I am going to call!
This was thier email reply:
Thank you for your question regarding missing or lost items/Kinzcash.
While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. This has been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.
Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.
We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.
We apologize for any inconvenience this issue may have caused
Webkinz Customer Support"
I think I might try calling
Last edited by hellotink12; 10-07-2007 at 04:01 PM.. Reason: Automerged Doublepost
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