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Old 06-27-2007, 08:57 PM   #1
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Default Need Urgent Help!!

I bought a brand new webkinz and adopted it and for some reason it is not letting me into my home. I know if I have my original tag I can contact webkinz and they will fix it, but I can't seem to find Ganz phone number.

I once saw a thread on WI that someone had the phone number to actually speak to a person and get help, can anyone help me find this phone number again

Thanks!!!!
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Old 06-27-2007, 09:00 PM   #2
Please PM me for it
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Default Re: Need Urgent Help!!

Heres the phone number : 1-866-932-5469. Hope that helps, and you get everything sorted out!
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Old 06-27-2007, 09:00 PM   #3
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Default Re: Need Urgent Help!!

i hope you get it fix!
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Old 06-27-2007, 09:01 PM   #4
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Default Re: Need Urgent Help!!

Thank you so much...I sent you thanks points!!!
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Old 06-27-2007, 09:01 PM   #5
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Default Re: Need Urgent Help!!

Here it is:

WebKinz:
support@webkinz.com
CUSTOMER SERVICE # 1-866-932-5469

But I think you are supposed to e-mail support first and get a customer number or something before you call?

Good Luck
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Old 06-27-2007, 09:01 PM   #6
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Default Re: Need Urgent Help!!

thanks! np glad I could help..If you ever have further questions, feel free to pm me, and I will try to help!
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Old 06-27-2007, 09:07 PM   #7
CChakurda
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Default Re: Need Urgent Help!!

I had the SAME problem last week. When trying to get into your rooms is the NEW pet active? If so, change pets, then try going into your rooms.

WW went down while I was adopting my pet and it was not 'fully active' so I was unable to access my rooms until after changing pets. Once I changed pets, I went into my rooms then switched to the new pet. Then the system recognized the new pet and it has worked correctly ever since.

Try it, it just may work for you too!
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Old 06-28-2007, 12:21 AM   #8
abond429
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Default Re: Need Urgent Help!!

I hope you get it fixed!
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Old 06-28-2007, 12:25 AM   #9
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Default Re: Need Urgent Help!!

You need to e-mail the support address first, they will then reply with an extension # to puch in when calling the phone number. Usually after you do this you have to leave a message. A representative will call you back to resolve the problem. This at least was my experiance.
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