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Old 02-29-2008, 08:07 AM   #1
hsunnieday1
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Default Need help with webkinz figurine!!!

Can anyone help me? I have a figurine and when I try and drag it up to the case it logs me out everytime. Am I doing something wrong? How are you supposed to put them in the case. Please help me. Thank you
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Old 02-29-2008, 08:12 AM   #2
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Default Re: Need help with webkinz figurine!!!

i have been reading that everyone is having the same problem
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Old 02-29-2008, 08:14 AM   #3
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Default Re: Need help with webkinz figurine!!!

your not doing anything wrong,or not putting it in the case right,it's just a glitch,same problem here.
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Old 02-29-2008, 08:25 AM   #4
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Default Re: Need help with webkinz figurine!!!

I'm sure it's just a glitch because you are doing everything right. It will probably clear up in a week or so (hopefully)
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Old 02-29-2008, 08:28 AM   #5
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Default Re: Need help with webkinz figurine!!!

Oh OK, Thank you guys so much. I know I can always come here if I need an answer to something. Everyone is so helpful at WI.
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Old 02-29-2008, 08:31 AM   #6
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Default Re: Need help with webkinz figurine!!!

Oh, it happens to me, too! It's just a glitch, no big problem
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Old 02-29-2008, 08:39 AM   #7
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Default Re: Need help with webkinz figurine!!!

I was having the same problem.. it is not a glitch.. we are just doing it wrong.. you have to remove the fig.. thne open the case... then take the fig from the dock straight to the open case.. after i did it the first time, i have not had a problem since. hope this helps you
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Old 02-29-2008, 08:56 AM   #8
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Default Re: Need help with webkinz figurine!!!

View Post Originally Posted by webkeola
I was having the same problem.. it is not a glitch.. we are just doing it wrong.. you have to remove the fig.. thne open the case... then take the fig from the dock straight to the open case.. after i did it the first time, i have not had a problem since. hope this helps you
Nope, that ddidn't work. That is the way I have been doing it. I just tried again and as soon as I dragged it up it logged me out. I guess I will wait for a week or so and try again. Hopefully, they will get it fixed soon.
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Old 02-29-2008, 08:59 AM   #9
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Default Re: Need help with webkinz figurine!!!

Webkeola is right - to open the case yu walk your pet to the wall directly below the case, then click on the case & it will open, then drag your figurine from the dock to the case. I didn't know it opened either at first. They should give instructions with some of these things. LOL I found out by accident how to make the kaleidoscope work. (After I'd had it two weeks)
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Old 02-29-2008, 09:12 AM   #10
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Default Re: Need help with webkinz figurine!!!

YOu gotta open your case first. THEN drag the fig in to it
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