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Old 10-16-2007, 10:19 AM   #1
ber
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Default My ENTIRE collection of charms in the forest

have disappeared completely. I contacted Ganz via email and phone. Has this happened to anyone else and has it been resolved for anyone?
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Old 10-16-2007, 10:37 AM   #2
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Default Re: My ENTIRE collection of charms in the forest

Hi Ber~

Im soo sorry to hear this..but know youre not alone..SEVERAL have been posting about the same thing of various threads about charms disappearing..Im pretty sure Ganz is aware of the situation..hopefully at the end they are will work on retrieving them for everyone. All you can do right now is contact them and let them know and keep them aware of the ongoing problem.

good luck!
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Old 10-16-2007, 10:40 AM   #3
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Default Re: My ENTIRE collection of charms in the forest

I asked Justin, and he said Ganz was aware of the situation. I am missing mine, too.
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Old 10-16-2007, 10:42 AM   #4
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Default Re: My ENTIRE collection of charms in the forest

Hi there!

I just read a thread last night that indicated that Ganz was aware of the problem and is working to fix it. They hope to have it fixed by Thursday.

We have been having the same problem too. My kiddos are bummed out.

Hopefully Ganz will get it all sorted out.

Take care!
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Old 10-16-2007, 10:42 AM   #5
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Default Re: My ENTIRE collection of charms in the forest

I have won about 4 charms that never showed up in my account ... I feel your pain
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Old 10-16-2007, 10:44 AM   #6
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Default Re: My ENTIRE collection of charms in the forest

Yes, all the charms are gone. Hopefully, they'll be back.
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Old 10-16-2007, 10:46 AM   #7
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Default Re: My ENTIRE collection of charms in the forest

It happened to me too. It's not solved and I didn't know how to contact Ganz.

I had 3 charms...... and now they're gone : (

Last edited by KLC555; 10-16-2007 at 10:46 AM.. Reason: Automerged Doublepost
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Old 10-16-2007, 10:48 AM   #8
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Default Re: My ENTIRE collection of charms in the forest

they are tech stiil there you jys cannot see them I finally got one I needed to unlock a box and it did not show up but unlocked the box anyways. Ganz has said they are stiil inthe system and in your account just nt showing up and will hopefully be fixed by thurs
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Old 10-16-2007, 11:01 AM   #9
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Default Re: My ENTIRE collection of charms in the forest

mine are missing too, they have been for a few days, but yesterday when I did the charm forest, I found one I already had, and it did say I already had that one and that it was giving me the 100 kc.

so it's like they are there, but not there.
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Old 10-16-2007, 11:07 AM   #10
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Default Re: My ENTIRE collection of charms in the forest

Yes all of our charms are MIA. I hope ganz will get it all worked out soon. We just have to be patient and let them fix it.
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