Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I don't consider it luck. I call the direct number and ask to speak to someone about my Webkinz account. Twice I have had to leave a message but they have called me back within 2 hours both times. The other 2 times I to speak directly with a support person. I found them to be very helpful and friendly. I consider it good customer service.
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