Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I happened to me as well, with my Gold Collector Trophy. I emailed them and they gave me the same line that I had given someone my password and they removed it. I emailed them back and told them I didn't accept their answer. They emailed again and asked me to call them to discuss. I have been calling every day for the past week and everytime I get a recording. I left a message on Tuesday but still haven't heard back from them...........I will keep calling.
I find it interesting that they send out the form email saying it is our fault and then days later come up and say not to keep more than 100 items in your dock in order to prevent losing items. Obviously they know that this is happening - due to a glitch on their site, yet they still send out the form letters advising that it is OUR fault for giving out our passwords! It really is a joke. Horrible customer service.
I am new:-) I have lost several items, as have my children. Ganz gives us the same line of "there are no guarantees, etc." My youngest lost a lollipop tree yesterday that he got with his black cat. It was so cool. I tried to send my daughter a trading card couch, tc table and ****inz once, and it would not send. The items never returned to my dock. I only keep less than 10 items in my dock too. It makes me angry!!
On another front, is there an introduction thread somewhere?
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