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Old 09-16-2007, 01:02 AM   #11
Gift Guru
blonde_gurrl's Avatar
blonde_gurrl is just really niceblonde_gurrl is just really nice

Default Re: Missing Items

this happens to me at least once a week
i usually call them and tell them that my kids are now crying and that i'm never buying webkinz again
blonde_gurrl is offline Female
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Old 09-16-2007, 06:06 AM   #12
Joanne951, Joanne952
Gift Guru
Joanne951's Avatar
Joanne951 is just really niceJoanne951 is just really nice

Default Re: Missing Items

I happened to me as well, with my Gold Collector Trophy. I emailed them and they gave me the same line that I had given someone my password and they removed it. I emailed them back and told them I didn't accept their answer. They emailed again and asked me to call them to discuss. I have been calling every day for the past week and everytime I get a recording. I left a message on Tuesday but still haven't heard back from them...........I will keep calling.

I find it interesting that they send out the form email saying it is our fault and then days later come up and say not to keep more than 100 items in your dock in order to prevent losing items. Obviously they know that this is happening - due to a glitch on their site, yet they still send out the form letters advising that it is OUR fault for giving out our passwords! It really is a joke. Horrible customer service.
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Old 09-16-2007, 08:18 AM   #13
Webkinz :)
momof4andmore is an unknown quantity at this point

Default Re: Missing Items

I am new:-) I have lost several items, as have my children. Ganz gives us the same line of "there are no guarantees, etc." My youngest lost a lollipop tree yesterday that he got with his black cat. It was so cool. I tried to send my daughter a trading card couch, tc table and ****inz once, and it would not send. The items never returned to my dock. I only keep less than 10 items in my dock too. It makes me angry!!
On another front, is there an introduction thread somewhere?
momof4andmore is offline
Old 09-16-2007, 08:33 AM   #14
Gift Guru
lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!lulabell1219 is the bees knees!

Default Re: Missing Items

try selling some stuff or putting it in storage like a dresser or something
lulabell1219 is offline Female
Old 09-16-2007, 09:32 AM   #15
Webkinz :)
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Abercrombie is on a distinguished road

Default Re: Missing Items

Thanks everyone. Nobody knows my password except for me and even if somebody did, I logged in so quickly that someone couldn't sell that many items even if they tried to!
Abercrombie is offline Male
Old 09-16-2007, 09:35 AM   #16
dachshundlover1 has a spectacular aura about

Default Re: Missing Items

my sister cried becuz she spent all her money on and experiment station and it dissapeared! She was really sad!
dachshundlover1 is offline
Old 09-16-2007, 10:12 AM   #17
Gift Guru
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aerialstar11 has much to be proud ofaerialstar11 has much to be proud ofaerialstar11 has much to be proud ofaerialstar11 has much to be proud ofaerialstar11 has much to be proud of

Default Re: Missing Items

Call GANZ!
aerialstar11 is offline Female
Old 09-16-2007, 10:16 AM   #18
Gift Guru
neo464's Avatar
neo464 is on a distinguished road

Default Re: Missing Items

i have 400 items all i lost was one trophy.
neo464 is offline Male
Old 09-16-2007, 10:17 AM   #19
Gift Guru
Ballance's Avatar
Ballance is on a distinguished road

Default Re: Missing Items

ive had the same problems
Ballance is offline Male
Old 09-16-2007, 10:32 AM   #20
Gift Guru
angieturtle's Avatar
angieturtle will become famous soon enough

Default Re: Missing Items

My best friends lost an eygyptian column, they were so sad! They called ganz and they said that someone knew their password and took it, but no one knows their password!
angieturtle is offline

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