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Old 04-30-2008, 08:46 AM   #11
redlink66
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Default Re: Message to Ganz!!

I have a funky girl side table and when I try to put something on it it says "this containor is full".
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Old 04-30-2008, 08:50 AM   #12
lolly247z
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Default Re: Message to Ganz!!

What is the problem.
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Old 04-30-2008, 08:54 AM   #13
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Default Re: Message to Ganz!!

My Mom has a trophy stuck in one of her rooms, I told her to just wait it out and see if it unsticks itself but I dont think its moved yet....Ill have to tell her to try and email them using that form about stuck items and see if hers goes through
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Old 04-30-2008, 01:26 PM   #14
Dotty5767
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Default Re: Message to Ganz!!

I have had items stuck in mid-air before. I tried to move them with no luck.

Guess emailing is the best course. They did fix my go fish game that was stuck UNDER the pirate locker. How odd that was...
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Old 04-30-2008, 01:32 PM   #15
trainwife1962
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Default Re: Message to Ganz!!

I have had items stuck in rooms, and emailing Ganz solved the problem for me. It took a couple of days, but they did fix it.
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Old 04-30-2008, 01:35 PM   #16
is smitchellicious
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Default Re: Message to Ganz!!

If the email option is not working for you, have a parent call Ganz at 866/web-kinz to report the problem so a rep can call them back.
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Old 04-30-2008, 01:52 PM   #17
sknurse
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Default Re: Message to Ganz!!

Some times when items are stuck in my rooms, if I walk through a door (instead of using the map) they will unstick. Part of the problem too is if you have an item on a table, then it 'sticks', and you remove the table - leaving the item in the room - you will have more problems getting the item out. Don't remove a table from under a stuck item (or you can try putting the table back), and then walk through the door. Can't promise it will work, but I guess it's worth a try
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Old 04-30-2008, 01:54 PM   #18
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I don't send the e-mail requests anymore. I never received a response. I always call.
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