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Old 04-29-2008, 06:08 PM   #1
Gift Guru
 
Skydreamer's Avatar
Skydreamer is a name known to allSkydreamer is a name known to allSkydreamer is a name known to all

Question Message to Ganz!!

So; here's the story;
I know some parts of my account are wackk. So I was using the form on the webkinz homepage, and it wouldn't except my submission for "I have something stuck." So I emailed them. Here it is:



Hello,

Thank you for your question. You have discovered a problem with your account.

Thank you for bringing this to our attention. We have forwarded your information to our technical wizards and they are in the process of fixing the problem.

Please check your account periodically to see if the issue has been resolved. If your issue is not resolved within two business days of receiving this email, please REPLY to this email with your full account information to let us know that you are still experiencing the problem.

Please include the following information in your reply so that we may help you better:

Username:
Secret Code:
Date of Birth:

Contact Name:
Contact Phone:

Location of the Problem:
Problem/Error Description:

Webkinz World is "as is" or 'as available'. There are no warranties/guarantees either expressed or implied. Please refer to the User Agreement for full details.

Thank you,

Webkinz Customer Support


Hi,
When I tried to enter my information in the "I have something stuck" form on the webkinz homepage it wouldn't send my information. I needed to send my information in because i have THREE trophies stuck in my room. I hope you don't mine if I enter the information in here, because I need these items and your form isn't working.

Please write back telling me if I can.. Because I don't feel safe entering my password into the first email.
( My WW is Angel1480 )



^^^ that one was what i wrote. very official :]

happened to anyone? cuz its happened to me a lot. but this is thef irst time i emailed them myself.
Skydreamer is offline Female
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Old 04-29-2008, 07:24 PM   #2
Gift Guru
 
WebkinzRockHardGurl's Avatar
WebkinzRockHardGurl has a spectacular aura about

Default Re: Message to Ganz!!

Hmm..so, when you try to send your information, it doesn't let you send it? I've never had any items stuck in my rooms. My computer is also 100% virius/junk free. That probably helps alot with Webkinz, LOL!
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Old 04-29-2008, 07:27 PM   #3
webkinzrock102
Guest

Default Re: Message to Ganz!!

i have a vase of flowers stuck but i just leve them there! they look really nice in the middle of the room!
Old 04-29-2008, 07:31 PM   #4
Webkinz :)
 
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loopylion132 is on a distinguished road

Default Re: Message to Ganz!!

i hav ethis whole room where you cant move any thing but its good so i dont need 2
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Old 04-29-2008, 07:34 PM   #5
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Default Re: Message to Ganz!!

wow hope it gets unstuck... btw, awesome letter
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Old 04-29-2008, 07:36 PM   #6
Lil Kinz
pinkwonder15 is an unknown quantity at this point

Default Re: Message to Ganz!!

Sorry 2 hear that dude!
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Old 04-29-2008, 07:46 PM   #7
Webkinz :)
hip_happy_hop is an unknown quantity at this point

Default Re: Message to Ganz!!

Start moving different stuff in the room, and it SOMETIMES goes to them.
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Old 04-29-2008, 07:48 PM   #8
ell exscuuuuse me
Webkinz :)
 
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Iamthesoccerman will become famous soon enough

Default Re: Message to Ganz!!

how bout you send a email to support@webkinz.com.


I hope that helped
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Old 04-29-2008, 10:48 PM   #9
Gift Trainee
 
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Default Re: Message to Ganz!!

i had something stuck in my room about 3 times and each time i emailed them and got the same info back and in about a day or two the item was in my dock.
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Old 04-30-2008, 08:13 AM   #10
ntaspnkasu
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ntaspnkasu is on a distinguished road

Default Re: Message to Ganz!!

I've had the same things stuck in the same room several times (I finally quit putting them there although I still want them there). I have sent the password info through the emails before. They always ask for that stuff. What frustrates me is that I can't use my email for the forms because it's too long. I use my son's. Anyway, they have unstuck everything when asked.
ntaspnkasu is offline Female
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