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Old 10-10-2007, 05:36 PM   #1
debzie
Lil Kinz
 
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debzie is an unknown quantity at this point

Question Item disappeared!

I had just adopted a pet frog today when while I was moving things around his room, Webkinz logged me out. I lost an exclusive item, the lagoon.

What can be done to get it back? Or is it gone forever? *gasps*
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Old 10-10-2007, 05:43 PM   #2
oceangirl300
Guest

Default Re: Item disappeared!

I would contact Ganz and tell them that it logged you out and you lost your item (the lagoon). Here is their email. . .support@webkinz.com
Old 10-10-2007, 05:43 PM   #3
Princess2Pea1
Gifted
 
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SisterSue is on a distinguished road

Default Re: Item disappeared!

I am really sorry for you.

You can try to contact Webkinz Support: support@webkinz.com or call 1-866-WEBKINZ (932-5469)
.
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Old 10-10-2007, 05:44 PM   #4
the fairest 0f all
Gift Guru
 
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sn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all aroundsn0wwhite radiates beauty and kindness all around

Default Re: Item disappeared!

definitely contact them. i lost a small item once and sent an email. i never got a response, but a couple of weeks later the item did show up. better late than never i guess...
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Old 10-10-2007, 05:48 PM   #5
If You Want It, Ask
Gifted
 
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Default Re: Item disappeared!

try calling e-mail is no help at all! i will try calling right now what are their hours?
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Old 10-10-2007, 06:09 PM   #6
debzie
Lil Kinz
 
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debzie is an unknown quantity at this point

Default Re: Item disappeared!

I'll try it all. I'd like to know what their hours are too. Or at least wait till morning.

Thank you all so much for the feedback! ^_^
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Old 10-10-2007, 06:11 PM   #7
Webkinz :)
 
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Default Re: Item disappeared!

omg i feel so bad!
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Old 10-10-2007, 06:12 PM   #8
Baby252
Guest

Default Re: Item disappeared!

Don't worry Ganz will fix it. Good luck.
Old 10-10-2007, 06:14 PM   #9
mykinzRthebest
Guest

Default Re: Item disappeared!

oooooooooooo that really stinks!!! contact right away!!!! i just got a webkinz frog today 2. should i wait a while before calling???
Old 10-10-2007, 06:15 PM   #10
Cez12
Guest

Default Re: Item disappeared!

try emailing ganz.
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