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Old 02-14-2008, 06:35 AM   #1
I luff Lauren ♥
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Question I really need help!

Okay, I never got a prize in my bonus adoption box when adopting my , so I need to contact Ganz! Does anyone have their email? Thanks!
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Old 02-14-2008, 06:36 AM   #2
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Default Re: I really need help!

support@ganz.com
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Old 02-14-2008, 06:49 AM   #3
vnewtnew5
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Default Re: I really need help!

the emails I have been exchanging with them come from and go to support@webkinz.com, so try both (that's what I would do).

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Old 02-14-2008, 07:01 AM   #4
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Default Re: I really need help!

Thank you! I'm having a problem too and didn't know haow to e-mail ganz.

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Old 02-14-2008, 07:05 AM   #5
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Default Re: I really need help!

Yep, for ganz its support@ganz.com

But for Webkinz its support@webkinz.com
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Old 02-14-2008, 07:34 AM   #6
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Default Re: I really need help!

do you have more than 10 webkinz? the email is: support@webkinz.com
phone# is 1-866-webkinz

View Post Originally Posted by iheart2tumble
Okay, I never got a prize in my bonus adoption box when adopting my , so I need to contact Ganz! Does anyone have their email? Thanks!
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Old 02-14-2008, 12:47 PM   #7
Wissa94
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Default Re: I really need help!

You get the bonus gift box every wevkinz you add on after you get 10 webkinz. if you got the super beds box then you dont recieve a bonus box.
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Old 02-14-2008, 12:50 PM   #8
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Default Re: I really need help!

I have 12 webkinz on my account (and alot more unopened) and I have gotten 2 bonus boxes. If you get a super bed box you don't get a bonus box.
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Old 02-14-2008, 02:33 PM   #9
Cheekielover92
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Default Re: I really need help!

hopefully ganz can help you...which adoption number is this? on your 1st adoption, you don't get a gift...hope this helps.
Old 02-14-2008, 04:30 PM   #10
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Default Re: I really need help!

View Post Originally Posted by gripperluverxxoo
do you have more than 10 webkinz? the email is: support@webkinz.com
phone# is 1-866-webkinz
Yep, I have 32! And thanks so much!
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