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Old 01-16-2008, 05:42 PM   #1
Luvs the Super Wheel
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Default I Just Lost My Blue Lava! [Please Help!!]

I am sure you have had this happen to you~when you set something down, Webkinz "Forgets" that it is there. You can walk on top of the object and it just doesn't remember that it's there. That's what happens with my blue lava. I set a table down, and it still stayed there. Then, I set another small object down, (to replace the blue lava) then my blue lava just disappears! I really do not know what to do. I have none of Ganz' contact info.

The thing that frustrates me is that I will not be taken seriously. Yes, I am a kid, but you know what, I am not the type of person who would lie to get a free blue lava. Come on, that is really low. Can you please give me some advice? I am afraid that I won't be taken seriously, and that really upsets me. Thanks for your time.

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Old 01-16-2008, 05:44 PM   #2
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Default Re: I Just Lost My Blue Lava! [Please Help!!]

Please contact Ganz customer support@webkinz.com or 866-web-kinz & have your parent call.
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Old 01-16-2008, 05:44 PM   #3
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Default Re: I Just Lost My Blue Lava! [Please Help!!]

Call 1-866-WEBKINZ and when the recording starts, dial 2606 and you should be leaving a message for Valarie. She will call you bakc with in 24 hours. She replaced 3 of my sisters thing so she will probably do it for you!
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Old 01-16-2008, 05:47 PM   #4
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Default Re: I Just Lost My Blue Lava! [Please Help!!]

o mannn thats sooo bad~u could email ganz at support@webkinz.com they usually answer back to my emails but not a computer generized message. usually for me, a real person types it and leaves their personal email address.
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Old 01-16-2008, 05:50 PM   #5
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Default Re: I Just Lost My Blue Lava! [Please Help!!]

View Post Originally Posted by uhs1
Call 1-866-WEBKINZ and when the recording starts, dial 2606 and you should be leaving a message for Valarie. She will call you bakc with in 24 hours. She replaced 3 of my sisters thing so she will probably do it for you!
Cool, I need to do that!!
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Old 01-16-2008, 08:34 PM   #6
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Default Re: I Just Lost My Blue Lava! [Please Help!!]

Thanks so much you guys! This means a lot to me. Rep for you all!
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