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Old 08-09-2007, 09:24 AM   #1
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Question I have stuck items in my room!

I have some items that are stuck, they won't move. HOw do I unstick them, I've tried logging in and out but it doesn't work HELP!
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Old 08-09-2007, 09:32 AM   #2
Pianoman2
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Default Re: I have stuck items in my room!

It happenes to me too. Go to webkinz and to customer support. I think they have something that covers that problem.
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Old 08-09-2007, 09:33 AM   #3
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Default Re: I have stuck items in my room!

i have that in my pony's room i did customer support and its still there
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Old 08-09-2007, 09:49 AM   #4
Butterbaby9797
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Default Re: I have stuck items in my room!

Hmmm.... That's never happened to me.Try removing the items and then putting them back in your room. Or else try to switch the items in the room with items from other rooms. Just experiment and see what data you can collect about the items. What theme are they? how are they related? Once you have info, e-mail Ganz and tell them about it.
Old 08-09-2007, 09:53 AM   #5
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Default Re: I have stuck items in my room!

go to support fill out the form it takes 1-4 days to unstick it.
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Old 08-09-2007, 09:53 AM   #6
Lil Kinz
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Default Re: I have stuck items in my room!

Anybody live in southbury ct or near ther
???
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Old 08-09-2007, 10:10 AM   #7
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Default Re: I have stuck items in my room!

Thanks for the info, but when I edit the objects, it immediately switches to walk and my pet moves to that place. I cannot edit the two items.
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I have recieved a candy charm. What do I do with it? It is in my "things from storage" and doesn' seem to want to go anywhere.

Last edited by nidiamond; 08-09-2007 at 10:14 AM.. Reason: Automerged Doublepost
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Old 08-09-2007, 12:18 PM   #8
aewaew
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Default Re: I have stuck items in my room!

try contacting Support@webkinz.com and tell them the problem.
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Old 08-09-2007, 12:22 PM   #9
toripeanut
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Default Re: I have stuck items in my room!

YOU SHOULD WAIT TILL TOMORROW AND SEE WHAT HAPPENS
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THEY SHOULD STOP ANIMAL ABUSE

Last edited by torixxpeanut; 08-09-2007 at 12:25 PM.. Reason: Automerged Doublepost
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Old 08-09-2007, 12:33 PM   #10
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Thumbs up Re: I have stuck items in my room!

support@webkinz won't help you. You'll just get an annoying form letter telling you to do the following:

Go to the main page of Webkinz, then "Customer Support", then "I Have Something Stuck!", then "I Have An Item Stuck in the Room" and finally fill our their form.

I filled out the form, waited 3 days and nothing. I filled it out again and in another 4 or 5 days, they fixed it. They'll remove the stuck item(s) and put it on your dock.

I had a book that was stuck off the edge of room and it was supposed to be on a table. I removed the table and the book stayed stuck. Then I put the table back in the room (but in one square too far over). The next time I came back, the book was where it was supposed to be but still stuck and now the table was stuck too.

It took a few days but they fixed it so I'm sure they'll fix yours.
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