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At this point, I am very upset with Ganz & Webkinz. Everyday, I see some thread called "Webkinz Glitch" or something similar. I'm fed up with all of this commotion! Ganz really needs to buckle down and maybe make a poll that is named: "Have you been having issues with loading Webkinz?" Now, a poll like that would be helpful! Please state your opinion. ~A. Leena~
When I first started at WW, i hardly ever had a problem. Now it is like one big headache. If it wasn't for WI, i'd be lost. Ganz Canada has not been very helpful with me and I had serious issues. Most of my WW friends, hang out here when WW is on the fritz!!!!!!!!! which is quite often.
Yes, there have been a lot of glitches and problems with webkinz lately, some I have been experiencing as much as you all have. I understand, and I am upset as well.
However, you must understand that Ganz is a company that is very popular and very busy, so some things might not get fixed right away. Think if you were in charge of Ganz, with all these problems that need to be fixed.
However, I do agree that Ganz needs to step up to the plate and fix these problems.
Glitches-- I was broken hearted last night for my grandson. We went on vacation last night to finish it up. He decided to play the submarine game. He got a little over 1/2 way through level 6 and out he went. Not only that but our vacation time ran out. The poor tyke sat there silently with a tear running down his cheek---what could I say. Things happen. I hate to pay another $500 just for him to try the game again, but he didn't say a woird. That is when you know they are hurt. We'll just be patient and try again.
Princess I don't feel you are whining at all but voicing a frustration in a place you feel is a safe and most likely useful area to do so. And I don't feel that said voicing should be criticized in a forum that is based on positive comradery.
Your point is legitimate, but at the same time I wonder how much of it is our own fault--we call for new and exciting things to be introduced in WW...which they are doing, but at the same time I don't feel they are taking the needed time to work the program before it is uploaded to the site.
Just my opinion of course, but Ganz would be much better off if they did in fact monitor this site (if they do not already-I am guessing they do) simply because this site is much more user friendly for problems than their own.
It does make sense, but, Ganz can't fix every single glitch there is! So, just don't complain as much because they have to do maintence! maintence is one of the times when viruses by other companys can get in! in fact, once Club Penguin hacked into Ganz. you couldn't log in at all during that time. that took about a week too!
I agree that it's frustrating when you get booted out or can't get on in the first place, but things happen. I think it's human nature to want it all - and want it now - but we all know that's not how life really works (as much as we might want it to!).
Thanks to WI for giving us a place to vent, learn from each other and have some fun - especially while WW is down!
I have a brand new "Super Good" computer and the best high speed internet that you can get, and ww glitches on me all the time. And it has nothing to do with PATIENCE. I get booted off every 10 minutes. It has been happening for nearly a month. I have hundreds of dollars invested in this so I am not going to stop playing. I want it fixed. I want ganz to want to fix it.
To those that think it is wrong to complain, Do you ever return an item that doesn't work or is too small? This situation is no different. People buy stuffed animals for the PRIMARY purpose of playing on the webiste.
I don't think it's wrong to complain. And before someone chimes in that you're actually purchasing a stuffed animal and the webiste is a bonus please save it. Take away the website and parents, grandparents, and yes Ganz, children will stop buying the over priced stuffed animals.
For what it's worth, my two kids have been hoping to go on vacation and earn a trophy. I've held them off until today. At this point Ganz was working for about 30 minutes. Stupid me, thought it was fixed. Well you know how the story ends. What is Coral grove anyway? After 3 vacations my kids still have seen it?
I won't purchase anything else for my kids until the issues have been resolved. This includes trading cards, animals, ornaments, figurines, kinz clothes, kinz carriers, and charms. Did I miss anything?
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