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Old 12-08-2008, 12:46 PM   #1
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Default How I solved my POTM issues.

I wanted to let ya'll know I talked with Ganz today. Some of the members have been having POTM adoption problems with not getting the POTM item. So here is how I solved mine. I went under comments and suggestions and in the Our question does not appear above section and let them know I didn't receive my POTM item. They emailed me back that I was to call between 9am and 5pm eastern so I called back today got a real person on the phone. She gave me the yellow submarine I hinted for in Comments and suggestions and unstuck a couple of books. I just thought WI might like to know Ganz does care and they will try to fix the problem.
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Old 12-08-2008, 03:35 PM   #2
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Default Re: How I solved my POTM issues.

that is very nice of you to share your resolution with everyone, and offer them encouragement that they can get their issues resolved, too. Thank you so much for offering hope to those who are having POTM problems. :-)
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Old 12-08-2008, 04:16 PM   #3
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Default Re: How I solved my POTM issues.

It's nice to hear a positive experience - thank you for sharing!
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Old 12-08-2008, 04:25 PM   #4
Thanks WI. You rock!
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Default Re: How I solved my POTM issues.

Thanks for sharing this. It's nice to hear good things about Ganz once in a while because there is so much negativity, due to frustration, aimed at them. It is nice when people do get their problems solved that they take the time out to let us know. Thanks! CJ
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Old 12-08-2008, 04:25 PM   #5
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Default Re: How I solved my POTM issues.

I'm really glad they fixed your problem. But I adopted a pet last Thursday and notified them and still haven't heard anything at all. I didn't get any pet items and can't use kinzchat phone and can't get into any room at all. Hopefully they will get to my problem real soon. I can only hope.
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Old 12-08-2008, 07:58 PM   #6
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Default Re: How I solved my POTM issues.

View Post Originally Posted by CHRISBILL
I'm really glad they fixed your problem. But I adopted a pet last Thursday and notified them and still haven't heard anything at all. I didn't get any pet items and can't use kinzchat phone and can't get into any room at all. Hopefully they will get to my problem real soon. I can only hope.
go under comments and suggestions. then state your problem. maybe that will help!

good luck!!
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