Webkinz Insider Forum

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-   WI Rules & Suggestions (http://www.webkinzinsider.com/forum/wi-rules-suggestions-131/)
-   -   How can unfreeze my room and pet? (http://www.webkinzinsider.com/forum/wi-rules-suggestions-131/how-can-unfreeze-my-room-pet-269466/)

chabs04-04-2008 10:08 PM

How can unfreeze my room and pet?
 
I just logged in my lil basset hound and it is stuck in my outdoor yard. I can't load the pet or the room-it just freezes up and I have to close out the window in order to get out and log back in again. Is there a way for this to be fixed without going through the ordeal of trying to contact Ganz?

Olivia loves BC04-04-2008 10:11 PM

Re: How can unfreeze my room and pet?
 
I'm not sure, but the best thing to do is just wait it out. It'll be hard, but just play with your pets in real life.

webkinzexpert123456704-04-2008 10:11 PM

Re: How can unfreeze my room and pet?
 
im sorry, but i dont think so, im pretty sure ur gonna have to contact them, under customer service go 2 I have something stuck!, then my pet is stuck in the room, hope this helped!

Olivia loves BC04-04-2008 10:12 PM

Re: How can unfreeze my room and pet?
 
FIRST POST!!!

webkinzexpert123456704-04-2008 10:12 PM

Re: How can unfreeze my room and pet?
 
and i love playing with my pets in real life, its fun!

Olivia loves BC04-04-2008 10:15 PM

Re: How can unfreeze my room and pet?
 
I love posting. I am definately not good at the advice, but I feel like I try hard enough. Hopefully I did!!

---------- Olivia loves BC added 1 Minutes and 1 Seconds later ----------

I want my Cheeky Monkey!!!

webkinslove1004-04-2008 10:17 PM

Re: How can unfreeze my room and pet?
 
Try switching pets while you're in another activity like Arcade or something...then if it won't load the room, log out and in, c hange pets again on the welcome screen and try to go back to your basset and see if it unsticks. That worked for me once, if it doesn't, send Ganz an email but as busy as they will probably be with all the complaints about the Webkinz Stadium, you might have to call them.

dolybye04-05-2008 02:19 AM

Re: How can unfreeze my room and pet?
 
I was having the same problem but it fixed itself rather quickly. I just had to close ALL of my internet screens and then load the pages again.


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