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Old 11-10-2007, 09:54 PM   #1
KTbear92's Avatar
KTbear92 is on a distinguished road

Default HELP!! Something went missing!!

Okay, so I just adopted a black bear.. and I got the playful picture as the POTM exclusive. I logged out and back in and now it's not there!! I've done this about 4 times to see if it would come back.. and it hasn't! What should I do?? Contact Ganz?
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Old 11-11-2007, 02:28 AM   #2
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sarahbpupez is on a distinguished road

Default Re: HELP!! Something went missing!!

This happened to me, except for my frog for last month. What I did was contacted Ganz by e-mail, and they said that they can not and will not replace it. It seemed as though they didn't read my letter, but simply sent a letter out that lists all of the problems and the answers to them. I'm not sure what they will do about your problem, but I would say to log out, and don't log back in until Ganz e-mails you back and tells you what to do.
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Old 11-11-2007, 02:29 AM   #3
HMLilly is on a distinguished road

Default Re: HELP!! Something went missing!!

was it in your dock or did you place it n a room?
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Old 11-11-2007, 06:11 AM   #4
Gift Guru
SScarb9747 will become famous soon enough

Default Re: HELP!! Something went missing!!

I've had things go missing before, and sometimes they will come back on their own. Sometimes you just have to send multiple E-mails, because sometimes the response from Ganz is automated, and all you get is a generic answer. Sometimes they are still there, but you can't see them.

What I do when stuff like this happens, is I clear all the cookies, cache etc.... and then restart the computer. It doesn't always work, but it's worth a try.
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