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Old 02-05-2008, 08:55 AM   #1
brown22eye
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Default Help, please!

OK, my brother has not been able to access his webkinz account. Since I am older, I have helped him goto forgot password, and we do all of the steps, and it tells uus a new password. I write down every little detail in it, whether it is capital or lowercase, and I type it in, and it doesn't work. Do any of you know the email for ganz? He hasn't been able go on for about a month now. If anyone has a different solution other than calling ganz, pleaze post!
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Old 02-05-2008, 08:58 AM   #2
MzMoody33
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Default Re: Help, please!

That stinks. Here's the email address support@webkinz.com. Good luck.
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Old 02-05-2008, 09:02 AM   #3
brown22eye
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Default Re: Help, please!

thank you, I will try!
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Old 02-05-2008, 11:43 AM   #4
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Default Re: Help, please!

what message comes up after you try to create a new password?

perhaps the username is not correct?
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Old 02-05-2008, 11:46 AM   #5
Littlex3red
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Default Re: Help, please!

If he gets the green screen -- you might need to delete cookies -- my account worked but my sisters didn't because she had a lot more in her dock then I did... once we cleared cookies it worked..
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Old 02-05-2008, 11:52 AM   #6
Chight4 and Loxboy
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Default Re: Help, please!

forogot my password one time so i went to i forgot and all that, then it wouldnt work and i kept trying, then one time i waited like 5 minutes and it let me go on. You have to wait likt=e 5 minutes before the new password works.
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Old 02-05-2008, 11:55 AM   #7
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Default Re: Help, please!

that stinks! like what Karen wrote, e-mail GANZ and hopefully he'll be able to get back on.

P.S. I LOVE TAYLOR SWIFT
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Old 02-05-2008, 12:03 PM   #8
brown22eye
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Default Re: Help, please!

Thanx guys. I finally got it to work
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Old 02-05-2008, 12:05 PM   #9
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Default Re: Help, please!

great! glad we helped. i'll tag this thread as "solved"
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