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Old 01-18-2008, 10:41 PM   #1
tyray18
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Default Help...Please...

I have a problem. Anyone computer smart, please help. When I try to go to the clubhouse, I get Cannot connect to server. I can go to my sisters house, 5 minutes up the road and use her comp. and i have no problems. I contacted Ganz. They sent me a secret code for a new duck for my problems and said tech would call me about my problem. Well i registered my duck today on a new account. It too also Cannot connect. I have updated my flash player, emptied my cache,added Webkinz to my pop-up blocker.What else could be the problem. This is sooo aggravating.. Please anyone help..
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Old 01-18-2008, 10:42 PM   #2
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Default Re: Help...Please...

I recommend using Firefox if you are not already. I used IE for a while, and got that, but ever since I switched I have not had that problem.
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Old 01-19-2008, 07:57 AM   #3
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Thumbs up Re: Help...Please...

View Post Originally Posted by tybec
I have a problem. Anyone computer smart, please help. When I try to go to the clubhouse, I get Cannot connect to server. I can go to my sisters house, 5 minutes up the road and use her comp. and i have no problems. I contacted Ganz. They sent me a secret code for a new duck for my problems and said tech would call me about my problem. Well i registered my duck today on a new account. It too also Cannot connect. I have updated my flash player, emptied my cache,added Webkinz to my pop-up blocker.What else could be the problem. This is sooo aggravating.. Please anyone help..
it was so nice of them to give you a code for a new pet, for all of your trouble. i would have waited till i knew all was ok before entering it, but that is just me. give them a little more time, as they probably have a gazillion calls to answer. if you are waiting now..1-19-08.. you probably wont hear anything till at least monday at the earliest. hang in there and good luck with the new duck.
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Old 01-19-2008, 10:25 AM   #4
JerseyGurl411
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Default Re: Help...Please...

Try restarting your computer or try switching to a different internet provider if you have more than one on your computer. You could also try signing off and back on. Also, do you have high speed internet connection, if not that could be why.
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Old 01-19-2008, 11:00 AM   #5
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Default Re: Help...Please...

It sounds like you may have conflicting software issues. Try doing a spring cleaning on your computer. First go to control panel and add and remove programs.Remove programs you may not use..but be careful and make sure you know what those programs are before removing them.Then do a disc cleanup.Then a disc defragmenter. After that try rebooting. Usually all a computer needs is a little cleaning for it to work smoothly again
Hope that helps
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Old 01-19-2008, 11:05 AM   #6
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Default Re: Help...Please...

make sure your autoflash is working or if your computer is to old to access the newer tecknoligy.
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Old 01-19-2008, 11:40 AM   #7
tyray18
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Default Re: Help...Please...

View Post Originally Posted by I<3webkinz22
Try restarting your computer or try switching to a different internet provider if you have more than one on your computer. You could also try signing off and back on. Also, do you have high speed internet connection, if not that could be why.

Yes I have high speed.I only have the one IP.
View Post Originally Posted by missnjbunni
make sure your autoflash is working or if your computer is to old to access the newer tecknoligy.

What do you mean by autoflash? My computer is new. I have Vista. I have updated my flash player. I could get in the clubhouse and use my phone right after I started my Webkinz account. But since the first of January NOTHING. I haven't changed anything on my comp.
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Old 01-19-2008, 12:11 PM   #8
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Default Re: Help...Please...

Use Mozilla FireFox one thing it loads quickly and I haven't really had trouble with it except now i can't see pictures on this site unless i go to my sisters computer so just try Mozilla firefox it should work real good
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Old 01-19-2008, 12:14 PM   #9
tyray18
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Default Re: Help...Please...

View Post Originally Posted by ariel95a
Use Mozilla FireFox one thing it loads quickly and I haven't really had trouble with it except now i can't see pictures on this site unless i go to my sisters computer so just try Mozilla firefox it should work real good

I downloaded firefox last night. Still the same.It is faster tho.
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Old 01-19-2008, 12:43 PM   #10
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Default Re: Help...Please...

oh my gosh someone has hacked my wi account! i didn't post the above comment! AH!
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