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Old 08-19-2007, 02:59 PM   #21
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Default Re: HELP-My stuff is disappearing!!

I would try to contact Ganz and Webkinz.com in as many ways you can and as many times as you can. Also, right after you notice something is gone, log out, and relog in. If the item is still gone, contact Ganz.
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Old 08-19-2007, 03:04 PM   #22
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Default Re: HELP-My stuff is disappearing!!

mabye they found ure secret codes
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Old 08-19-2007, 03:29 PM   #23
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Default Re: HELP-My stuff is disappearing!!

No. Way! me too! my hippo tub is gone, one of my magic carpets, my chef hat, and my second rainbow coffee table are gone!

no one knows the pass or has codes, and there are no new people on my friends list (all people from Wi or real life friends)
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Old 08-19-2007, 03:38 PM   #24
Evan101singingstar
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Default Re: HELP-My stuff is disappearing!!

View Post Originally Posted by joyagirl1013
Hi. I am brand new here and really, signed up on anything webkinz forum I could find because I was soo upset to come home, sign on to my children's webkinz accounts (we have two) and find both accounts depleted of everything!! Docks empty and rooms empty...even the brand new charm we just purchased, the code is now useless. My 10 yr old dd is in her bed crying and my 11 yr old son is just angry. We have been diligent about following logging off rules, etc and passwords are not shared b/c we had this happen to a friends son about 2 weeks ago. We have only had webkinz since the end of June.
Well, I found this thread and thank you to whomever suggested contacting webkinz support. The site itself does not really allow a place to express anything in detail and my frustration, anger and saddness tonight is unreal. I feel so violated. So I wrote to Ganz and told them so. Of course, I was positive, not negative, I do like the website, enjoy being on the site with both my children and think the educational experience is wonderful that webkinz provides.
I just needed to really reach out and 'talk' about what happened tonight because I do really feel violated. Luckily, the kinzcash was untouched and the gem collections, from what I opened, untouched.
I am 41 yrs old and feel like a fool being this upset over a website. But...dont laugh, I put hours upon hours in decorating the various rooms for the kids (right up my alley!!). So sad. Curious how others deal with loosing it all, suggestions? Thanks for letting me vent and sorry to have had to find a forum under these circumstances. And a huge thank you for posting the link, very helpful.
Joy
that must stink. hope it's just a glitch
Old 08-19-2007, 03:43 PM   #25
rebelmonkey
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Default Re: HELP-My stuff is disappearing!!

The same thing has happened to me before. Since your chichuaua was wearing the crown, go to dress my pet, and put on a different hat on your chichuaua. the crown should go back into your dock.if you are missing any other clothes, do the same. If items are missing from your dock, go to one of your rooms, and remove one item, all of your items should then mysteriously pop up. If that doesnt work, then, im sorry, cause i dont know what else to do. those were the things i did to get my stuff back. You can also wait a week to see if your stuff returns to you, which is what my sister did.
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oh, i forgot, changing your pass word will not help, nor will contacting GANZ. I tried that too.

Last edited by rebelmonkey; 08-19-2007 at 03:44 PM.. Reason: Automerged Doublepost
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Old 08-19-2007, 04:10 PM   #26
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Default Re: HELP-My stuff is disappearing!!

I'm sorry to welcome you to a growing group. Until Ganz recognizes the problem of hackers and moves to a password/user ID login system that is encrypted, we are vulnerable. My son's account was hacked a week ago, and I wrote a letter to Ganz, only to get the generic reply that they are not reponsible for stolen passwords. Thread is shown here http://www.webkinzinsider.com/forum/...ot-t48518.html

Too many users here and on Webkinz think the problem will be solved by selecting careful passwords. While being careful with a password is important, it will not protect us against the increasingly bold hackers. I'm going to be voting with my wallet. If enough of us do THAT, Ganz will be forced to listen.

And don't tell me it's a glitch. Glitches don't remove ONLY the rare items from your account!

Hugs and sympathy...

J
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Old 08-19-2007, 04:33 PM   #27
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Default Re: HELP-My stuff is disappearing!!

View Post Originally Posted by jacalynsue

Too many users here and on Webkinz think the problem will be solved by selecting careful passwords. While being careful with a password is important, it will not protect us against the increasingly bold hackers. I'm going to be voting with my wallet. If enough of us do THAT, Ganz will be forced to listen.

And don't tell me it's a glitch. Glitches don't remove ONLY the rare items from your account!

Hugs and sympathy...

J

I believe this is true. Ganz doesn't have adequate security to protect our usernames and passwords from being stolen. No matter how "hard" we make the passwords.
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Old 08-19-2007, 04:42 PM   #28
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Default Re: HELP-My stuff is disappearing!!

your kids could of told there friends or they found out and they got on there account
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