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Old 12-03-2007, 09:59 PM   #1
sassypocket
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Default Help!! I can't get a book to stop floating!!

I moved a pedistool that had a book on it and the book is still in the air and I can't get the pedistool to move...It's been 2 days, I thought it would work itself out but the book is my Trading card collection book in my webkinz room!!! Any other book I wouldn't care so much about but I can't open it to see what's been added to my collection!!

Please help me!!!
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Old 12-03-2007, 10:01 PM   #2
Desertpearl
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Default Re: Help!! I can't get a book to stop floating!!

That happened to me once
It did'nt fix until they changed the design of WW!
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Old 12-03-2007, 11:29 PM   #3
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Default Re: Help!! I can't get a book to stop floating!!

Actually when I have something stuck, I fill out the form for that and within days its back in my dock. Don't log in but go the the WW main page. Click on Customer Support. Theres a category entitled "I have something stuck".

Fill out that form and they'll tend to your case within a week or so.

Good luck!!
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Old 12-04-2007, 09:48 AM   #4
Unigirl7
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Default Re: Help!! I can't get a book to stop floating!!

View Post Originally Posted by fairlyoddmom
Actually when I have something stuck, I fill out the form for that and within days its back in my dock. Don't log in but go the the WW main page. Click on Customer Support. Theres a category entitled "I have something stuck".

Fill out that form and they'll tend to your case within a week or so.

Good luck!!
Yep! That's what we always do! My Mom's Ultimate Challenge Convertible was stuck in the dresser one time and it looked really funny. It took about a week and she never got a reply, it just showed up in her dock one day!

:pgn:
Old 12-04-2007, 10:00 AM   #5
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Default Re: Help!! I can't get a book to stop floating!!

Writing to them helps, even if they don't reply...everything we've written about it usually fixed within a few weeks.
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Old 12-04-2007, 10:53 AM   #6
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Default Re: Help!! I can't get a book to stop floating!!

That's a glitch thats happening to many people in WW. Just wait a while and it'll go away.

If it's still there in a couple weeks, you should contact GANZ.

The email is support@webkinz.com
I think the phone number is 1-800 WEBKINZ

(If you call, they are much more helpful than emailing them.)
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Old 12-04-2007, 11:01 AM   #7
pheeny
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Default Re: Help!! I can't get a book to stop floating!!

I had a floating item a while back. I found a thread that had very helpful information. http://www.webkinzinsider.com/forum/...4.html?t=90824
Post #5 by Meadowlark is especially helpful.
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Old 12-04-2007, 12:21 PM   #8
aerialstar11
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Default Re: Help!! I can't get a book to stop floating!!

I have 7 items or more in my house that won't stop floating. I have no idea how to make them stop... =[

---------- aerialstar11 added 7 Minutes and 51 Seconds later ----------

Thanks so much! That helped! Meadowlark!

Last edited by aerialstar11; 12-04-2007 at 12:21 PM.. Reason: Automerged Doublepost
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Old 12-04-2007, 06:19 PM   #9
wifan
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Default Re: Help!! I can't get a book to stop floating!!

http://customerservice.webkinz.com/cs/ss.php Go there. It will help you out!
Old 12-04-2007, 06:25 PM   #10
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Default Re: Help!! I can't get a book to stop floating!!

thanks wifan that helped! i did it cuz my blender cook book was actually inside my counter. like i could see the edge of the book but it was IN the counter!!!
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