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Old 01-14-2008, 05:48 PM   #1
acflykat
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acflykat is a name known to allacflykat is a name known to allacflykat is a name known to all

Exclamation Help! I bought a rare item, and lost it!

I bought the Sacred Scribe Desk from the Curio shop and when I clicked purchase it deducted the money and then kicked me out of WW "I'm sorry we can no longer connect you to WW at this time"

When I logged back in my money was gone and the item never showed up in my dock. I can't find where to contact anyone to fix this. Please help!!!
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Old 01-14-2008, 05:50 PM   #2
betonit101
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Default Re: Help! I bought a rare item, and lost it!

that really stinks you could try customer support on the webkinz home page. Good Luck!!!!!!!!!
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Old 01-14-2008, 05:52 PM   #3
leake06
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Default Re: Help! I bought a rare item, and lost it!

View Post Originally Posted by acflykat
I bought the Sacred Scribe Desk from the Curio shop and when I clicked purchase it deducted the money and then kicked me out of WW "I'm sorry we can no longer connect you to WW at this time"

When I logged back in my money was gone and the item never showed up in my dock. I can't find where to contact anyone to fix this. Please help!!!
go to the log in page and contact customer support. they should be able to help you in a a few days.
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Old 01-14-2008, 05:52 PM   #4
sarah,.
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Default Re: Help! I bought a rare item, and lost it!

Yuo should try calling and emailing Ganz. Good luck!!
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Old 01-14-2008, 05:52 PM   #5
Edward Cullen is soo
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Default Re: Help! I bought a rare item, and lost it!

email them at webkinz@support.com!!!!!!!!!!!!!!!!!!!!
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Old 01-14-2008, 05:52 PM   #6
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Default Re: Help! I bought a rare item, and lost it!

First, check your dock. It might be crowded. If that doesn't work, contact Ganz using the "Contact Us" section of the newspaper.
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Old 01-14-2008, 05:53 PM   #7
kateygma is now a
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Default Re: Help! I bought a rare item, and lost it!

Unfortunately it is one of the glitch problems they have. Write an e-mail to ganz at support@webkinz.com and hopefully they will be able to help. Good luck.
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Old 01-14-2008, 05:53 PM   #8
toriphilly
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Default Re: Help! I bought a rare item, and lost it!

You would have to email them. When you email them give them your WW user name, your phone #, and your name. If you are not old enough have your parents call for you.

Hope you can get it back!
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Old 01-14-2008, 05:55 PM   #9
annie082797
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Cool Re: Help! I bought a rare item, and lost it!

Man that stinks i wish you the best on getting your item back!:easter::pgn::turt::el1:
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Old 01-14-2008, 05:56 PM   #10
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Default Re: Help! I bought a rare item, and lost it!

I just posted that exactly the same thing happened to me!
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