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Old 01-07-2008, 04:50 PM   #1
alexabird7
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karategirl7 will become famous soon enough

Default HELP!! Has this happened to you?

We need technical help!!! My brother can log onto his Webkinz account without any problems. Under things to do, he can go to any location, but when he clicks on MY ROOM he gets a message that he has been logged out. This is the 2nd day this has been happening. Does anyone know what he can do, or has this happened to anyone else?
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Old 01-07-2008, 04:53 PM   #2
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Default Re: HELP!! Has this happened to you?

You should contact ganz right away.
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Old 01-07-2008, 04:55 PM   #3
Webkinz :)
luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!

Default Re: HELP!! Has this happened to you?

View Post Originally Posted by karategirl7
We need technical help!!! My brother can log onto his Webkinz account without any problems. Under things to do, he can go to any location, but when he clicks on MY ROOM he gets a message that he has been logged out. This is the 2nd day this has been happening. Does anyone know what he can do, or has this happened to anyone else?
Before you contact GANZ, you should know that this has happened to many, many of us all day yesterday, and today, as well. It happened to me ALL day yesterday---today is better. They are having many, many problems with the site, and they are trying to fix them.

I suggest you wait a day or two, see if the problem gets fixed, and then call GANZ----they definitely know we all have problems.
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Old 01-07-2008, 04:55 PM   #4
alexabird7
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karategirl7 will become famous soon enough

Default Re: HELP!! Has this happened to you?

We'd love to! But how do we contact Ganz?
karategirl7 is offline Female
Old 01-07-2008, 04:58 PM   #5
Prncess217
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Default Re: HELP!! Has this happened to you?

This seems to be happening to a lot of people... it was happening to me yesterday. I sent a message to Ganz... I don't know if they did anything, but today I could actually get into my room (although not 1 of my 86 plants was still alive).
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Old 01-07-2008, 04:59 PM   #6
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Default Re: HELP!! Has this happened to you?

this sometimes happend to me.... try to reset your computer or dont play with your computer 4 a few days
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Old 01-07-2008, 05:01 PM   #7
Prncess217
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Default Re: HELP!! Has this happened to you?

View Post Originally Posted by karategirl7
We'd love to! But how do we contact Ganz?
On the home page, I went to customer support (under the log in and new member buttons). Then I went to "I keep getting an error message". I clicked "I cannot load my room". Then I filled out the form and got an AutoReply from Webkinz.

---------- Prncess217 added 0 Minutes and 59 Seconds later ----------

View Post Originally Posted by amy0905greencat
this sometimes happend to me.... try to reset your computer or dont play with your computer 4 a few days
I tried restarting my computer (that usually fixes it), but it didn't work.

Last edited by Prncess217; 01-07-2008 at 05:01 PM.. Reason: Automerged Doublepost
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Old 01-07-2008, 05:02 PM   #8
Webkinz :)
luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!

Default Re: HELP!! Has this happened to you?

View Post Originally Posted by karategirl7
We'd love to! But how do we contact Ganz?
Sorry!!! (LOL!!)

1-866-932-5469
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Old 01-07-2008, 05:05 PM   #9
alexabird7
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karategirl7 will become famous soon enough

Default Re: HELP!! Has this happened to you?

Thanks, luvwebbies, you have been a great help!
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Old 01-07-2008, 05:09 PM   #10
Baby252
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Default Re: HELP!! Has this happened to you?

Ganz is having some promblems. My account is also having promblems.
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